The hotel is attractively decorated, the staff are very friendly and helpful,and the bar pricing is good value - so why does the rest of it make this a place to avoid?
We stayed in Room 114. The room is on a slope, fair enough as it is an old building, but why does the bed have to slope when a little ingenuity and your feet wouldn't be above your head?
The next problem with the room is it is above what I guess must be the kitchen; at 11:15 last night doors were being slammed, staff were shouting at each other and things were being thrown out the back door (well, I couldn't see this, but it is what it sounded like as we tried to get to sleep) - oh, and there are two "fans" that whir up for a few moments before shutting down again - they were still going at 11:15.
Finally, from a room perspective, the walls are paper thin. So when the couple next door returned at 3am, held a conversation and then had very noisy physical activity I was left wondering why the hotel doesn't replace their bed - the springs creak very loudly and the headboard crashes against the adjoining wall. Still, they kept it down to 15 minutes.
The final issue is breakfast. Yesterday the sausage, black pudding and bacon came out cold so when they collected the remains we pointed out the problem. Today the sausage, bacon and mushrooms came out cold - no point in complaining then as nothing changes.
I can't imagine ever staying in this hotel, ever again. Such a shame as the staff are genuinely lovely and it all looks so nice.
- Official Description (provided by the hotel):
- The Swan has been providing a warm welcome at the heart of the beautiful county of Staffordshire for nearly 300 years. Nestled in the centre of Stafford's historic and pretty high street, our lovingly restored coaching inn now acts as a vibrant, modern hub for stylish accommodation,dining, relaxed coffee shop, social and family celebrations. ... more less
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- Also Known As:
- Swan Hotel Stafford
- The Swan Hotel Stafford, Staffordshire