We enjoyed a very relaxing one night break here for my partner's birthday. We really liked this hotel because of its setting close to the centre of Bath, its beautiful gardens (despite the very wet weather while we were there!) and the relaxing tranquility that pervaded the whole establishment. Our room was lovely - spacious, nicely furnished and with great views over the gardens. We enjoyed lunch, dinner and breakfast (in that order!) while we were there and thought the food was extremely good, with the possible exception of breakfast where we felt the continental buffet selection was ok but no more than that (due to limited choice). We found the customer service in all areas of the hotel to be first class from start to finish.
There are just four "niggles" which narrowly prevent me from rating this hotel as "excellent". First, the hotel staff, both in writing and in person, addressed me as "Miss" despite the fact that I had never called myself this. I think if a hotel goes to the trouble of wanting to address its guests by name, it's worth making sure the correct title is used - otherwise it rather defeats the object. Second, we were "allocated" a table for dinnner for 7 30 pm and not asked if that time was convenient - leaving the impression that it was "7 30 take it or leave it". Thirdly, it's a long time since we've stayed in a hotel where the shower is in the bath and we think it would be better to make this clear in the room descriptions - particularly as we had one of the premier deluxe rooms. And finally (and most irritatingly!), the safe in our room was located on the top shelf of the wardrobe which meant that I had absolutely no chance of reaching it unless I stood on a chair. That seemed like quite poor design to us. The hairdryer, iron and one or two other items were also stored up there and, although we didn't need any of those items, again I would have had to stand on a chair to reach them had I not had a 6ft tall partner!
Those little niggles in no way detracted from what was a very enjoyable experience - but personally I think it is getting the detail right that makes a hotel truly top notch.
- Official Description (provided by the hotel):
- Nestled within four acres of mature award-wining gardens and spacious terraces, The 5 Red Star Bath Priory Hotel and Spa sets itself apart as a peaceful haven in a bustling city. The Georgian house of honey-coloured Bath stone enjoys a tranquil location just a short walk to the city centre and is proud to hold the city's only Michelin Star for culinary excellence. Welcoming guests as if to a private home, The Bath Priory is where much of proprietors Andrew and Christina Brownsword's private art collection adorns the walls. To help you truly unwind, our Garden Spa offers massages and a selection of luxurious treatments by British spa and skincare brand Elemis. There are 27 luxurious en-suite bedrooms and 6 suites set around 4 acres of stunning award-winning grounds and gardens. ... more less
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