After staying at the Bailbrook lodge on the 8th April, we were very disappointed, we felt the attention to detail was missing, we arrived at the hotel early, and were told our room was ready so we could check in, we were taken to the crossman room, it was very small and pokey, and very much over crowded with small tables and two chairs. The door to the room was difficult to get out of as a chair was in the way, there was also a further chair next to the wash basin which was in the bedroom, which hid the towel rail, which meant when you washed your hands you dripped water all over the chair. There was no soap on the wash basin, so how you were to wash your hands I am not too sure. There was a small table with tea & coffee making things on, the only problem being it was crowded with 2 glasses a bottle of water, a dish with fruit in, which were green and moldy, plus a lamp and mirror. The bathroom door could only be opened slightly as it hit the end of the bed, on entering the bathroom which was very small, we found it to need a good clean, it was very dusty on the skirting boards and you could have written your name on top of the bin, the door near the handle was also very dirty, the shower was very small with a large overhead shower, which would have been fine if you want to wash your hair each time you shower, the cubicle was so small you could not move to one side to avoid it, and I can assure you we are not big people.
On booking my husband had booked a twin room by mistake, I did say joking on check in that he had better not sore all night as I was not getting in and out of bed to nudge him, no worries there the beds were so close you could not have put a piece of paper between them, not a problem for us but a little close for comfort if perhaps you were sharing the room with a friend.
The following morning we went for breakfast, we were asked if we wanted to order a cooked breakfast, so we said 2 full english assuming this was all that was available, we later noticed other guests eating smoked salmon and scrambled eggs etc, it would have been nice to have had a menu on the table. I also felt the baked beans and the sausage were of poor quality.
I would like to mention that the room was nicely decorated and that the bedding was crisp and white, and the bed comfortable, but sorry to say they need to up their game in other areas.
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- Also Known As:
- Bailbrook Hotel Bath