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“Great Hotel”

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Francis Hotel Bath - MGallery by Sofitel
Ranked #17 of 34 Hotels in Bath
Certificate of Excellence
Reviewed 15 December 2017 via mobile

We stayed here for one night. A really great hotel. Not your typical concrete edifice, but a lovely series of terraced townhouses joined together. Rooms are wonderful. However corridors looking a little tired. Service great, and a fantastic restaurant attached. Fabulous location as well. Recommended.

Stayed: December 2017, travelled as a couple
Thank junkfordunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisHotelBath, Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 16 December 2017

Dear junkfordunk
Thank you for sharing your thoughts following your recent stay with us. Indeed!, The Francis is steeped in history, situated on the beautiful Queen Square and is somewhat unique in its design. I'm delighted that you found our hospitality to your satisfaction and very much look forward to welcoming you back sometime soon.

Minos Psarakis
Interim Rooms Division Manager

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30 - 34 of 2,364 reviews

Reviewed 13 December 2017

My family stayed here for one night to do some Christmas shopping. The reception rooms were pleasant, but both the lounge and restaurant were cold. The staff on check-in were helpful. Our room was fine - clean and everything we needed.

It seems unusual to give a 1 star rating based on this, but the service I received was condescending, patronising and plain appalling. When we checked out, I unfortunately left my charger and cables still plugged in, in the bedroom. I realised within about an hour and half, and rang to ask them to retrieve them for me. When I returned I was told that the charger was not in the room. When I pointed out that that was exactly where I left it, I was told that no one else had checked in to that room so it could not have been left there. I asked if the room had been cleaned, which it had. I asked if the cleaning staff could have taken it. Apparently not, as they had checked with housekeeping. This is nothing short of theft, that is being condoned by the management. Items left in rooms are not spoils for the cleaning staff. To just be fobbed off, and told that I was wrong, when I know full well I was not, is insulting.

I will certainly not be returning, nor recommending a hotel where the management apparently have no control over their staff and allow them to steal from their customers.

  • Stayed: December 2017, travelled with family
    • Service
3  Thank Tracey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisHotelBath, Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 16 December 2017

Dear Tracey P
Please let me offer my sincere apologies with regard to your lost charger and the way your concerns were handled. I was horrified to read of your experience and have opened an urgent investigation. To help me facilitate this, I was wondering if you would mind contacting me directly to discuss this further. I can be reached at the following email address : h6636-gm@accor.com
I'm really sorry that the loss of your charger has spoiled what appears to be an otherwise enjoyable visit, and i very much hope to speak to you soon.

Kindest regards
Minos Psarakis
Interim Rooms Division Manager

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Reviewed 12 December 2017

This hotel had a comfortable bed and the staff was courteous. All requests made to the front desk were dealt with promptly and politely. The room had a slanted roof so the area next to the window didn't have much head room. However, this hotel is located near everything you could possibly wish to do with Bath so I would recommend!

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank JennOI2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisHotelBath, Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 16 December 2017

Dear JennOI2
Thank you very much for your feedback regarding your recent stay at The Francis Hotel. I'm pleased that you enjoyed your trip to Bath and you found our location convenient to your needs. Your personal recommendation is most welcome as is your kind words about the team.

See you next time!
Minos Psarakis
Interim Rooms Division Manager

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Reviewed 12 December 2017

Fine hotel with highly efficient staff.
Food was good in restaurant and sensibly priced.
Great location for shopping or exploring Bath.
Good atmosphere.
I travel a lot home and abroad and this hotel has a number of good qualities for a relatively small establishment.
It comes with a high price tag which i think is justified for a treat at least.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Garry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisHotelBath, Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 16 December 2017

Dear Garry S
Thanks for posting a Trip Advisor review!.
I'm really pleased you enjoyed our hospitality and you found the hotels facilities to your satisfaction.
I completely agree. The Francis is perfectly positioned for exploring the beautiful city of Bath.
We look forward to welcoming you back on your next visit.

Minos Psarakis
Interim Rooms Division Manager

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Reviewed 11 December 2017

Fantastic location , excellent helpful staff, well appointed room with a shower which was not in the Bath an added benefit. Everywhere is within walking distance. Considering the is in a very old set of buildings the restoration has been excellent amongst the best hotels of its type in the UK.

Room Tip: Ask for a rroom with a separate shower to avoid having to hurdle the bath.
See more room tips
  • Stayed: December 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank 654AndyG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisHotelBath, Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 16 December 2017

Dear 654AndyG
Thank you for sharing your thoughts following your recent trip to Bath. It was a pleasure to read your review and i'm delighted that you enjoyed your stay at The Francis.
Thank you too for your kind words about our staff.

We look forward to seeing you next time!

Minos Psarakis
Interim Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Francis Hotel Bath - MGallery by Sofitel

Address: Queen Square, Bath BA1 2HH, England
Phone Number:
Region: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#12 Luxury Hotel in Bath
Price Range: ₹ 8,344 - ₹ 18,640 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Francis Hotel Bath - MGallery by Sofitel 4*
Number of rooms: 98
Official Description (provided by the hotel):
In the heart of the historic city of Bath, this historic Regency style 4 star townhouse hotel, a member of the MGallery collection boasts 98 individually designed bedrooms, many with four poster beds and views over the city. Our stylish bar and lounge offers a haven of tranquility after a day exploring the many attractions of this world heritage city. Enjoy dining in Brasserie Blanc which adjoins the hotel. ... more   less 
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Also Known As:
Accor Francis Bath
Mercure Bath
Bath Francis Hotel
Francis Hotel Bath

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