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All reviews brasserie blanc feature room queen square car park lovely hotel superior room afternoon tea central location classic room nespresso machine per night third floor bed was very comfortable royal crescent main attractions within easy walking distance eggs benedict
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Reviewed 29 October 2017 via mobile

The hotel is very central. Limited parking at the hotel but a long stay car park is 5 minutes away (charge £8.50/24hrs). Our room was small and on the third floor with a limited view (I'd ask for a front facing room next time). However, the bed was very comfortable with lovely bedding and fluffy pillows. The shower is powerful and big (no bath in our room) and water and an ample tea tray provided. We asked for a magnifying mirror and this was provided with no fuss. At all times the staff made us feel welcome and important. Lovely bar atmosphere too.

Stayed: October 2017, travelled with friends
Thank lizzieloo66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisHotelBath, Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 7 November 2017

Dear lizzieloo66,

Thank you very much for your fantastic review! I was delighted to read you enjoyed your stay, and found the hotel staff to be so accommodating

The rooms on the top floor do feel a little more cosy as this was the style the hotel was built in, we would recommend requesting a lower floor as this rooms do have much taller ceilings.

See you next time you are in town!

Minos Psarakis
Interim Rooms Division Manager

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Reviewed 29 October 2017

Stayed here for 2 nights over the weekend. Upon arriving we thought parking might be an issue but gladly we found a space behind the hotel in their private parking. Staff are very polite and friendly. We had a feature room which was on the first floor situated at the back over looking the car park not a brilliant view but at least no noise from the busy street. The decor and bed four poster is not really appealing to me but it was spacious and had 2 t.v's and a good sofa bed. The only negative I have is the lightening there could do with a brighter light in the bathroom. Housekeeping could have been a bit cleaner especially on the bathroom floor and around the toilet roll holder. The shower worked brilliantly and had The White Company Noir toiletries which were great. We had a turn down service for one night and were left a chocolate on the pillar and slippers put by the bed nice touch. Overall I would recommend this feature room for 3 people or in our case 2 adults and a teenager as there was plenty of room. Breakfast was a little hectic and the food was average but definitely not 4, but you can ordered eggs to be cooked, florentine and hollandaise etc which costs around £14.

Room Tip: Ask for a room at the back for quietness
Stayed: October 2017, travelled with family
Thank Amelia03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisHotelBath, Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 7 November 2017

Dear Amelia03,

Thank you very much for your lovely review! I was delighted to read you enjoyed your stay, and found the hotel staff to be so accommodating

I am sorry to hear the room was not up to our usual standard in terms of cleanliness, we have informed the head housekeeper, who has done some re-training with the team.

We have passed your feedback for your breakfast experience to the Brasserie Blanc team.

We hope to see you next time you are in town!

Minos Psarakis
Interim Rooms Division Manager

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Reviewed 28 October 2017

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
FrancisHotelBath, Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 7 November 2017

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Reviewed 28 October 2017 via mobile

We stayed in room 13, a classic room. Check in was very easy, and the staff were efficient and courteous. The room was excellent; clean, comfortable and it was nice to see pictures on the wall of Georgian characters! The room did not have a bath, but had an excellent shower - the bed was the most comfortable one we have had in a hotel. The bar had a fine array of gins and cocktails. Highly recommended!

Stayed: October 2017, travelled as a couple
1  Thank simspa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisHotelBath, Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 7 November 2017

Dear simspa,

Thank you very much for posting your lovely review! It was a pleasure to read of your enjoyable visit.

Thank you too for your kind words the room and the bar, we have to agreed the bar does have a good choice of gins!


Hope to see you again soon.

Minos Psarakis
Interim Rooms Division Manager

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Reviewed 26 October 2017 via mobile

We booked this hotel with our avios points and it was a pleasant surprise.
The hotel was in a perfect position to walk around the city and take in the amazing scenic area.

The staff were extremely friendly and made us feel welcome and the fact we managed to get on the hotel car park for the weekend was good also.

Loved staying there and the food was amazing, our only complaint was it was a bit noisy being right on the road but it did not spoil the weekend at all.

Thank you Francis hotel for a wonderful anniversary stay.

Stayed: October 2017
1  Thank Ollie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisHotelBath, Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 7 November 2017

Dear Ollie J,

Thank you very much for posting your lovely review! It was a pleasure to read of your enjoyable visit.

Thank you too for your kind words about our staff and your personal recommendation is most welcome.

We hope to be able to see you again to help celebrate another anniversary!



Minos Psarakis
Interim Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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