I was looking forward to staying at the Francis and seeing how it had been refurbished. I often used to walk by as a child and look in at the granduer! Not keen on the hallway, certainly didn't look Georgian! However I liked the room, nicely decorated, bathroom superb and very comfortable bed. Room on the third floor and quiet.
I felt that it was overpriced and not up to the standard of a 4 star hotel. There was not a warm friendly feel, staff were not very attentive and no one explained about breakfast, we were shown to a table and asked if we wanted tea or coffee, white or brown toast. Then we were left to our own devices. We didn't realise there was an a la carte breakfast menu as it is not put on the tables. I can only think to discourage guests from ordering from it. The young staff in the hotel seemed to be more interested in their social lives than us! That was very disappointing. However at breakfast the next morning there were two very attentive and friendly members of staff. Interesting that they were older than the others. The cooked breakfast was average, My husband described his English breakfast as bland and my pancakes were doughy and cooked in oil that had obviously been used to fry bacon.
Although beautifully refurbished, I do think the young staff need training in customer service. I was disappointed again when I asked if it were possible to reserve a parking space - my husband is still recovering from a tendon op and can't walk too far. I was told that no reservations were possible, it was first come first served so perhaps I could drop my husband off while I parked the car. Unfortunatey I am not insured to drive my husband's car, which I explained, but there was nothing they would do. If I was disabled I would not be staying at this hotel! Luckily there was a space on both days but there was a total lack of sympathy from the staff. It was take it or leave it!
Despite being a disappointing stay, I would try it again because the location is so good, and I would hope that the staff will learn as they go on. I put the lack of friendliness down to a new staff but they just didn't seem to be a team. I hope that will come.
- Official Description (provided by the hotel):
- In the heart of the historic city of Bath, this historic Regency style 4 star townhouse hotel, a member of the MGallery collection boasts 98 individually designed bedrooms, many with four poster beds and views over the city. Our stylish bar and lounge offers a haven of tranquility after a day exploring the many attractions of this world heritage city. Enjoy dining in Brasserie Blanc which adjoins the hotel. ... more less
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- Also Known As:
- Accor Francis Bath
- Bath Francis Hotel
- Mercure Bath
- Francis Hotel Bath