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“Perfect location, average Hilton”
Review of Hilton Bath City

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Hilton Bath City
Ranked #25 of 33 Hotels in Bath
GreenLeadersBronze level
Reviewed 10 June 2012

I have stayed in numerous Hiltons and have come to expect certain standards. The rooms were a good size, clean and I had a lovely view but the room and many communal areas are looking tired. The breakfast choice was very good as always with Hilton but the service from breakfast staff was disappointing. On a positive note the reception staff were fantastic and very helpful! The hotel is also in a perfect location right in the city and walk able to everything. Due to the hotel rates and it being part of the Hilton chain I was disappointed and would stay elsewhere next time but you could make worse decisions than to stay here.

  • Stayed: June 2012
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1  Thank Asiafan31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 June 2012

Dear Sir/Madam

Thank you for your comments on this website.

I wanted to personally reply and thank you for your feedback.

I appreciate all your positive feedback following your recent stay at the Hilton Bath City.

I was extremely sorry to read your feedback regarding the service you received from our breakfast staff. We pride ourselves on our customer service at Hilton Bath City, and I can certainly say this is not indicative of our usual standard. As with any complaint/feedback I can assure you this will be communicated to all staff involved, so that they may learn from this situation. I appreciate you bringing this to my attention.

I am pleased to inform you that we have now completed a complete refurbishment of our ground floor and can now offer our guests the opportunity to relax in both our new Lobby Bar and Atelier Restaurant.

I appreciate your comments regarding your room rate. Room rates are at a premium in Bath due to the high demand and our rates are set in line with other Bath hotels.

We are undergoing constant change to improve the guest experience and I hope to welcome you back in the near future to experience this for yourself.

Feedback is always important as it is a vital way of reviewing the level of service and facilities we provide our guests so as to make improvements. Once again thank you for your truly valuable comments.

Thank you for staying with us at the Hilton Bath City.

Kind regards

PJ Kenny
Hotel Manager
Hilton Bath City

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2,260 - 2,264 of 2,860 reviews

Reviewed 9 June 2012

A very good hotel in the centre of Bath! We stayed from 6-8 June 2012. Currently undergoing refurbishment but did not affect us in any way! Check in was smooth and very efficient! Room was large, clean and fairly modern! We travelled with our dog and the hotel was very accommodating! Car park (Podium) directly underneath the hotel was £15 for total stay - as long as you don't move your car! Wi-fi available but at a steep cost of £15 for 24 hours! Overall a great hotel for exploring Bath... We would definitely return!

Stayed: June 2012, travelled as a couple
2  Thank garethroden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2012

Stayed here at end of May, whole sections of the hotel are being refurbished, which we weren't told would be happening - it wasn't a huge problem, as the works were confined to 9am-5:30 or so, but there was a smell of plaster etc which permeated through our rooms, and was unpleasant. Also we found the staff in the breakfast room to be very surly and unhelpful.
Having said that, the hotel was clean, reasonably priced and brilliantly located for the city centre, and there is a car park directly underneath (charge around £15 per day).

Room Tip: Request a river view, it's quieter!
  • Stayed: May 2012, travelled with family
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Thank Kate C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2012

Nice comfortable modern room with view across the river. Fantastic location just a small walk from all the sights. Good polite efficient service. Car park below £15 a day. Good deal on room with meal. Food good but nothing fantastic. Long trek to room. TV difficult to work out. Overall good experience.

  • Stayed: June 2012, travelled with family
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Thank Dan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2012

The Hilton Bath is within easy walk of the train and bus station (approx 15 mins casual pace with case) and very easy reach of the retail shops, coffee shops and restuarants. Service from all staff was good, very polite and efficient. Room rate was £189 for a twin exc breakfast and any car parking - a little on the high side for my liking - and the room offered nothing more than a well looked after Premier Inn. Our booking was made here simply because it was one of the only hotels offering a one night stay over the bank holiday weekend - I probably wouldn't stay again if the price remained the same.

  • Stayed: June 2012, travelled with friends
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Thank MissV-MiltonKeynes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Bath City

Address: Walcot Street, Bath BA1 5BJ, England
Phone Number:
Region: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Bath
#16 Luxury Hotel in Bath
Price Range: ₹ 8,530 - ₹ 25,199 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Bath City 4*
Number of rooms: 173
Official Description (provided by the hotel):
Comfortable 173 bedroom hotel with an excellent city centre location, located 10 minutes from the railway station and close to Bath Rugby Ground. Beautiful views from our Restaurant of Pulteney Bridge, overlooking the River Avon. Please kindly note the hotel does not own a car park. Parking is available in the local vicinity and there are 3 Park & Ride options, please speak with our Reception Team for details. Facilities available in the hotel are gym, meeting rooms, restaurant, room service, lounge and bar area. ... more   less 
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Also Known As:
Hilton Bath City Hotel Bath
Bath Hilton Hotel

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