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“Almost funny” 2 of 5 bubbles
Review of Macdonald Bath Spa Hotel

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Macdonald Bath Spa Hotel
Ranked #17 of 34 Hotels in Bath
Certificate of Excellence
Camberley, United Kingdom
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Almost funny”
2 of 5 bubbles Reviewed 24 April 2012

Tired rooms and laughably poor service. Gaffes in the surprisingly (at first) empty restaurant included: not taking our wine order until we were at table with our starters in front of us - then presenting us with a warm bottle of white wine. When this was commented upon, the 'sommelier' informed us that he would "leave it in the ice bucket for a bit"; inedible scallop starters, which were sent back but could not be replaced because "that's how chef cooks them". Equally poorly cooked fish main courses, but by then we had decided that the chef simply couldn't cook fish and had given up. Back in the bar a chocolate and banana based cocktail was delivered with a whispered "we've run out of chocolate" - a statement which upon inspection was undoubtedly true but astonishing nonetheless. The chocolate-less cocktail was promptly returned to the bar, to be replaced about half an hour later with one which did contain chocolate, although the recipient had rather gone off the idea by then.
Our overly warm room was presented to us as having a 'cooling system' - which we were told would not cool the room as the outside temperature was lower than the room temperature. We took this as an invitation to open the window. The bathroom had worn grouting and a sign over the bath asking us to ensure that the bath mat was in place and the shower curtain inside the bath - as neither item actually existed the advice seemed inappropriate/unnecessary.
The invitingly wide bed turned out to be two singles pushed together, with the inevitable chasm in the middle, although in fairness the bed was comfortable.
In compensation the staff were generally attentive, especially the door staff, the other staff being mainly clueless rather than deliberately ineffective. My wife's spa treatments were good if a little shorter than expected, but they should be good given the prices. With a bill of well over £500 per couple for a one night stay, I don't think we'll be back.

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  • Stayed April 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,065 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (474)
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English first
Chester,UK
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 23 April 2012

Two night stay, dinner bed and breakfast for two....£496. Small bedroom, decent bathroom. All staff were excellent without exception. Some prices were crazy. £12.50 for a Gin, the tonic was extra. £5 to park your car for the night, you could park outside the hotel for free.Shame as the setting was great and I'll definately go back to Bath but not this Hotel.

  • Stayed April 2012, travelled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank julian_adams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berkhamsted
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 bubbles Reviewed 21 April 2012

Wish I had read trip advisor before booking this hotel. The prices for breakfast and lunch are so over priced and frankly not worthy of a premier inn. The hotel lacks any warmth or atmosphere it felt like you were sitting in a doctors waiting room in the bar or resturants. Please save your money and book in one of the many other hotels on offer. I also filled out a comments card before leaving the hotel and contacted the macdonald group but am still waiting.

  • Stayed April 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
plymouth
1 review
5 of 5 bubbles Reviewed 19 April 2012

I booked a two night stay for my mum as a surprise for her 60th birthday and what a fabulous time we had. We were greeted by the concierge who were very impressive, the receptionist couldn't do enough to help, we even had a free upgrade. The room was fab, clean and tidy with a view over Bath and the grounds. The spa and swimming pool was out of this world, we had a treatment which was great too. The breakfast was superb too. We decided to eat out both nights as thought the restaurant was quite expensive. The only down side was our room was quite cold, but this was soon fixed when we were given an electric heater. We even spotted Pauline Quirke at breakfast on our second morning! Overall we had an amazing and relaxing weekend in a superb hotel, with superb facilities and grounds and I wouldn't hesitate to recommend the hotel to anyone.

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hanz80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hertfordshire
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 April 2012

My daughter and I stayed for a few days in April for a spa break. The Macdonald Bath Spa Hotel really made our stay relaxing and comfortable, they even turn back the beds at night and lay out your complementary slippers. Staff are very friendly and always around to help with anything. The Hotel is absolutely beautiful and the food excellent. The spa is one of the best we have visited,they have thought of most things and is kept extremely clean. The beauty rooms are also one of the best we have indulged in. The therapist professional and the facilities are just perfect for relaxing and pampering. We shall be back next year.

  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fiona M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Macdonald Bath Spa Hotel

Property: Macdonald Bath Spa Hotel
Address: Sydney Road, Bath BA2 6JF, England
Region: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Bath
#6 Business Hotel in Bath
#8 Family Hotel in Bath
#9 Romantic Hotel in Bath
#11 Luxury Hotel in Bath
Price range (per night): ₹ 9,146 - ₹ 25,358
Hotel Class:5 star — Macdonald Bath Spa Hotel 5*
Number of rooms: 102
Official Description (provided by the hotel):
Perfectly situated in the heart of historic Bath and within walking distance of the major attractions and city centre, Macdonald Bath Spa Hotel is one of the leading five-star hotels is this popular destination. With years and years of history behind its wall and rich in character, the history is subtly complimented by modern facilities and amenities such as a relaxing spa and outdoor hydrotherapy pool. The food at Macdonald Bath Spa Hotel is simply outstanding and awarded two AA rosettes for quality and service in the popular Vellore Restaurant. Unwind overlooking the fabulous grounds with stunning views over the city. For that extra special treat, consider booking an Imperial Suite with its very own butler service, one of the best ways to stay in historic Bath. ... more   less 
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Also Known As:
Macdonald Bath Hotel Bath
Macdonald Hotel Bath
Bath Hotel Spa
Macdonald Bath Spa

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