We stopped for lunch here to try the new Packhorse and we were not disappointed with the decor or the refurbishment, it really is beautiful. Sadly we were sat in the green room upstairs alongside another table of three and we were all forgotten. No one checked our food was okay, we had to ask for things that had been forgotten and the table across from us sat with their empty plates until they actually left the pub, with no offer of desert or further drinks. It seems if your a known local or you have managed to sit downstairs, the service might have been better. Also note that the chips are cooked in duck fat if you are a vegetarian ( this is not mentioned on the menu we were given) and that gluten free puddings are not made known on the menu. The quality of the food is fantastic but for the money you pay, the service really needs to improve in the upstairs area of the packhorse and staff should be able to answer simple menu questions without numerous trips to the kitchen to check.
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