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“Horrendous”

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Overton Grange Hotel
Ranked #7 of 8 Hotels in Ludlow
Melton Mowbray, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Horrendous”
1 of 5 bubbles Reviewed 7 March 2012

two older ladies made a booking with this hotel through booking.com, because the information given on the hotel web site, stated it was " a short level walk from the hotel into Ludlow. We checked this information on Google and found it is actually 2.2.miles away. We immediately rang to cancel the booking to find the answerphone didn't accept messages. Therefore, we rang early the next morning less than twelve hours after making the booking, to cancel the reservation as it was too far for us to walk into the town. We spoke to the owner who was extremely unpleasant, and in formed us in no uncertain manner we would not be allowed to cancel without incurring a £50.00 cancellation fee, even though this was two months prior to our booking, date, and despite the web site stating that if the room could be re--let there would be no charge. I was informed that the £50.00 was an administration fee, charged by Booking .com. When we contacted ,Booking. com they informed us they were willing to waive the charge, but the hotel refused. HAVE CANCELLED ,WOULDN'T RECOMMEND THIS HOTEL TO ANYONE

Stayed April 2011, travelled with friends
Helpful?
5 Thank patti s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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277 reviews from our community

Traveller rating
    105
    81
    46
    23
    22
See reviews for
23
183
3
14
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Preston, United Kingdom
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 6 March 2012

Despite the extremely hard working and pleasant girls, there is a certain lack of attention to detail here. The room was small, likewise the bathroom, and the the toiletries,while of a very good quality, were not renewed after the first day.
However, on the plus side, the breakfast was very good and though we did not sample the evening menu ourselves, the food got excellent revues in the visitors book.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank snowdrop12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guildford, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 23 February 2012

Comfortable stay spoiled by service charge policy. 10% service for dinner (on fixed charge break! Wording of conformation suggest serive included) and bar bill (not informed when ordering) leaves a sense of sharp practice. Room pleasant, but shower difficult to use. Dinner satisfactory but without a wow factor; wine choice for less expensive wines limited. Breakfast good. Lounge fire if lit (although made up) would have been an added pleaure.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank philipjordan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolverhampton, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 29 January 2012

Had a lovely relaxing break, in this quaint hotel. I wasnt sure what to expect as we normally stay 5 star, but this was excellent, and I am surprised it is only rated 3 star.

Fantastic service, the food was exemplary and the hotel cosy and presented well.

We had the degustation menu which was top notch, definitely Michelin standard. We had the four poster room and i loved the little touches, like a cafetiere for coffee and the stereo.

We sat by the log fire after dinner in the cosy bar and chatted to other guests, which was a lovely way to finish off the evening

We will definitely return

Room Tip: The four poster room overlooking the front grounds.
See more room tips
  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sally_l911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 23 January 2012

The room was clean, bathroom was immaculate. Thoughtful heater (fan) and throws in the wardrobe. The swimming pool is clean, inviting and offers a great environment for relaxation. The lounge and restaurant areas are also very welcoming.
The dinner is just simply excellent. Great arrangements in the restaurant, apropriate table setting, excellent smiling service and suprisingly diverse quality wine list (French mainly).

Would return and recomment it to a friend.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Clytemnestra8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Overton Grange Hotel

Property: Overton Grange Hotel
Address: Overton Road, Ludlow SY8 4AD, England
Region: United Kingdom > England > Shropshire > Ludlow
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 8 Hotels in Ludlow
Price range (per night): ₹ 8,299 - ₹ 11,536
Hotel Class:3 star — Overton Grange Hotel 3*
Number of rooms: 14
Official Description (provided by the hotel):
Overton Grange is a privately owned Country House Hotel located in Ludlow, Shropshire. Built in 1905, this beautiful wood-panelled Edwardian house is situated in a truly idyllic setting and provides the ideal place to escape the everyday. Settle in the Library, or Lounge, perhaps by the log fire, (wifi available in the lounge) looking out over stunning Shropshire countryside and gardens. Take the opportunity to enjoy our beautiful new Indoor Pool, Sauna and Health and Beauty facilities - treat yourself to a massage or treatments. Ideally located, we are a level walk from the market town of Ludlow famous for its Gastronomy, Shakespearean plays, bi-annual Food Festivals, Medieval Xmas Fayre, Arts and Antiques Fairs and fresh local produce market. ... more   less 
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Also Known As:
Overton Grange Ludlow
Hotel Overton Grange
Overton Grange Hotel Ludlow, England

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