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1,095
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All reviews the underground car park housing estate deluxe room sauna and steam room lovely hotel breakfast was excellent green park leisure facilities buffet style enjoyable stay reading town centre stayed for one night bar area saturday night raja spa film
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Reviewed 4 October 2017

Stayed in a twin double sharing with a business colleague for a meeting
Checked in
Good Points
Parking
Easy to find
luxury atmosphere
nice bar
restaurant for breakfast was great - was smaller than expected the restaurant but nice location seating - very light airy
Staff - polite
If you are staying here for the Spa facilities - its not as hoped in the pictures advertised - the pool is small and basic and the spa facilities are minimal - its actually a gym located as part of the hotel but its actually a separate building and company linked -All in all good stay as expected but for the price we paid for one night its a bit steep

  • Stayed: July 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank sanam k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANabih, General Manager at Hilton Reading, responded to this reviewResponded 5 October 2017

Dear Ms sanam k,

Thank you for taking time to post your valuable feedback on Trip Advisor followed by your recent stay attending a meeting at our hotel.

It is rewarding to know your stay was to your satisfaction. Thank you for appreciating our traditional Hilton Breakfast. Your positive comments about our team and the facilities provided go a long way in motivating and encouraging them to remain consistent in providing exceptional services.

The Living Well facilities are equipped with state of the art machines. I do apologise if you found them basic and not to your expectations. We strive to ensure our guests have an enjoyable and comfortable tsay with us. Hope your overall satisfaction will provide us with another opportunity of welcoming you back again soon.

Kind Regards
Ashraf Nabih
General Manager
Hilton Reading.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017

Stayed at the hotel again this year like the previous years. It still maintains a clean and comfortable environment. The staff have been generally good, the occasional smile would be welcome! The parking is excellent.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank 9kalyanb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANabih, General Manager at Hilton Reading, responded to this reviewResponded 4 October 2017

Dear 9kalyanb,

Thank you for taking time to post your valuable review on Trip Advisor followed by your recent stay with us just like last year.

It is rewarding to learn of your satisfaction with our facilities. I can see the cleanliness of our hotel was to your expectation. We have well trained and dedicated team striving to provide exceptional services. Your comments are motivating and encouraging.

The complimentary underground car parking facility has been appreciated in your comment as it is an added bonus for our in house guests. Hope your positive experience will provide us with another opportunity of welcoming you back again soon.

Kind Regards
Ashraf Nabih
General Manager
Hilton Reading.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2017 via mobile

Stayed one night on business. Clean large rooms, staff were friendly and helpful. They have a full restaurant and bar as well. Located short drive to the Reading train station. I'd definitely stay again when in the Reading area.

Stayed: October 2017, travelled on business
Thank kcplaza2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANabih, General Manager at Hilton Reading, responded to this reviewResponded 2 October 2017

Dear kcplaza2001,

Thank you for taking time to post your review on Trip Advisor followed by your recent stay with us.

Guest feedback is very valuable to us and your positive comments are greatly appreciated. I am glad you found the room facilities to your satisfaction. Thank you for appreciating our team for their exceptional delivery of services.

We are well placed close to the M25 and short drive into Reading town centre. I can see that the location also suited your purpose. We look forward to another opportunity of welcoming you back again soon.

Kind Regards
Ashraf Nabih
General Manager
Hilton Reading.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2017 via mobile

This hotel Stay proved to be value for money with all staff members being very polite. The breakfast option was first class with a varied selection. I would stop at this hotel again if in the area.
We found the room clean (270) and very spacious and met the needs of our visit.

Stayed: October 2017, travelled as a couple
Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANabih, General Manager at Hilton Reading, responded to this reviewResponded 2 October 2017

Dear Mr Brian C,

Thank you for taking time to post your valuable feedback on Trip Advisor followed by your recent stay with us.

As guest feedback is very valuable to us, your positive comments about our services and facilities go a long way in motivating and encouraging the team to remain consistent in providing exceptional services.

It is a pleasure to know the room facilities were to your satisfaction as well. we certainly look forward to another opportunity of welcoming you back again soon.

Kind Regards
Ashraf Nabih
General Manager
Hilton Reading.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2017

I can't find a word to express my feelings towards the hotel staff, starting from Daniel Rosier "Operations Manager" going through Claudio Benvisto "Front Office Manager" and the wonderful front office staff (Elizebeth & Dominique), because of there restless support I felt that I am in my home, food quality was the best, room cleanliness was consistent, I will miss all of you, but I am sure that we will meet again.

Room Tip: Choose rooms in the higher floors
  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Service
Thank Ahmed_Yasser_1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANabih, General Manager at Hilton Reading, responded to this reviewResponded 1 October 2017

Dear Mr Ahmed_Yasser_1984,

Thank you for taking time to post your most valuable feedback on Trip Advisor followed by your recent stay with us.

It is a pleasure to receive such positive comments about our Operations Manager, Front Office Manager and our Front Office team. Your comments will help motivate and encourage the team to remain consistent in providing exceptional services.

Certainly look forward to another opportunity of welcoming you back again soon.

Kind Regards
Ashraf Nabih
General Manager
Hilton Reading.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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