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    Savings alert! 17% below average rates

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    Reviews (2,032)
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    All reviewsthe underground car parkhousing estatedeluxe roomsauna and steam roomlovely hotelbreakfast was excellentgreen parkexcellent staybuffet stylereading town centrestayed for one nightbar areasaturday nightrajaspafilmlegoland
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    162 - 167 of 2,032 reviews
    Reviewed 29 September 2017

    This is a good Hilton. The staff are really helpful and everything is as you would expect. Parking is easy as is digital check in. The room was ready early which was good. It's very easy to get a bus into Reading.

    • Stayed: September 2017, travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Hilton Hotels & Resorts
    Thank Jamela
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    ANabih, General Manager at Hilton Reading, responded to this reviewResponded 1 October 2017

    Dear Ms Jamela,

    Thank you for taking time to share your overall satisfaction with your stay on Trip Advisor.

    Thank you for your mention of the helpfulness of our team. Your comments go a long way in motivating and encouraging the team to remain consistent in providing exceptional services.

    I am glad you found the complimentary car parking facilities for our in house guests useful and safe. Hope your positive experience will provide us with another opportunity of welcoming you back again soon.

    Kind Regards
    Ashraf Nabih
    General Manager
    Hilton Reading.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 27 September 2017

    The hotel is located close to the M4 and close to the Reading city center. It is a short drive to Newbury and to London so the location is perfect. I really enjoy the staff and how well they treated us during our stay. They are all very friendly and helped us with everything we required during our stay.

    • Stayed: September 2017, travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Hilton Hotels & Resorts
    Thank Raymond A
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    ANabih, General Manager at Hilton Reading, responded to this reviewResponded 1 October 2017

    Dear Mr Raymond A,

    Thank you for taking time to post your valuable feedback on Trip Advisor followed by your recent stay with us.

    I am glad our location and close proximity to the M25 and M4 was to your requirement. Thank you for your kind appreciation of the team delivering exceptional services to our guests satisfaction.

    Hope your positive experience will provide us with another opportunity of welcoming you back again soon.

    Kind Regards
    Ashraf Nabih
    General Manager
    Hilton Reading.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 26 September 2017

    We booked this hotel to stay overnight as we had a lot of spa treatments booked in for our 3rd wedding anniversary.

    With it being our 3rd wedding anniversary, we booked the junior suite as we through we would get a better room....oh were we wrong.

    Before you get to the hotel you get sent a text about your stay asking if you need anything for your room etc, which is a great idea.

    It is a shame that the person doing the texting just insults you about your name!

    But moving on from that, we get to the room which is way to hot, the air con is set to 22C or higher, but the room was way to hot, being on the 3rd floor you cant open windows or anything so you just have to wait for the room to cool down.

    While unpacking our stuff, we find some dirty dishes with some type of chocolate pudding all over it (I have a bad allergy to chocolate) but you should not find dirty dishes in your room, let alone a suite type of room!

    The lady come to our door to drop of some extra pillows we ordered but where not taking to the room, and we advise here about the state of the room, and all we got was a I CHECKED THIS ROOM, there is nothing room type of thing, its like a yeah go ask that housekeeper lady down there that I just given the dishes too.

    We ordered room services.

    The food was ok, apart from the manky lettuce and the size of the spoon to eat the ice cream is the same size of the pot you got (photo does not show this very well, but it only just fits inside the pot)

    Breakfast was just something else, you wait to be seated, and we were seated next to another couple, we got up and got a full English type of breakfast and sat down and started to eat as you would do.

    The couple next to use just starred and starred as us, making us very uncomfortable and we just wanted to get away from them, it was just nasty being there, but a few seconds later the server came over and dropped some vegetarian sausages off for them. I mean wow, if their know that couple was vegetarians and there had issues with people eating meat, then why the hell were we sat next to them.

    We did tell people about the issues as there where happening, with very little feedback other then we let someone know.

    A few hours after our stay, the Front Of House manager called me, and offered 50% off the cost of the room due to all of the issues we had.

    But when you think about it, that is not much with all of the issues we had, should of been offered a free stay to make up for this one.

    Room Tip: Choise another location, dont stay at this hotel.
    • Stayed: September 2017, travelled as a couple
      • Sleep Quality
      • Cleanliness
      • Service
    1  Thank Andrew G
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    ANabih, General Manager at Hilton Reading, responded to this reviewResponded 1 October 2017

    Dear Mr Andrew G,

    Thank you for taking time to post your feedback on Trip Advisor followed by your recent stay with us.

    Please be assured, guest satisfaction is paramount to us and comments positive or for our development are always welcome. It is most disappointing to learn of your recent experience with us. We strive to ensure our guests have a comfortable and enjoyable stay specially on their important occasions.

    Please do accept my most sincere apologies for the shortfall of services which will be taken into account by the respective Managers to be addressed to avoid any recurrence. The Front Office Manager did try to rectify the matter to the best but I can see that you were not satisfied with the resolution. I do hope you will consider giving us another opportunity of welcoming you back again to revive your faith and loyalty to our brand. Your feedback is very valuable to us and it will help us review and refine our services.

    Thank you
    Kind Regards
    Ashraf Nabih
    General Manager
    Hilton Reading.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 25 September 2017 via mobile

    Once again a Great stay and welcome to this hotel, spotlessly clean, spacious rooms.
    Had a few issues this time, very unusual, but all the staff were very good and rectified Our issues. We stay here about 5 times a year just for a break from the normal, the staff help you feel relaxed and at home. Evening meal was very good, breakfast was a little bit down on quality, owing to not many customers in the hotel and food being left for a long time under the lights. But minor issue to be addressed.

    Would highly recommend.

    Stayed: September 2017
    Thank Michael N
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    ANabih, General Manager at Hilton Reading, responded to this reviewResponded 26 September 2017

    Dear Mr Michael N,

    Thank you for taking time to post your positive and valuable feedback on Trip Advisor followed by your recent stay with us.

    It is delight to learn of your satisfaction with yet another stay with our brand. Thank you for appreciating the team for delivering exceptional services. I can see that you also found the room facilities to your liking and comfort.

    Your comments about the food service will be shared with our Executive Head chef to be addressed. Comments positive or for our development are always welcome. Hope you will give us the pleasure of welcoming you back again soon.

    Kind Regards
    Ashraf Nabih
    General Manager
    Hilton Reading.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 24 September 2017

    Conveniently located for my business purposes, clean, friendly and modern. The entrance foyer and speed at reception are impressive and the rooms comfortable. I had a Sunday evening away on business which I never like to have to do but the hotel was nevertheless a pleasure.

    • Stayed: September 2017, travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Hilton Hotels & Resorts
    Thank andrewg600
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    ANabih, General Manager at Hilton Reading, responded to this reviewResponded 29 September 2017

    Dear Mr andrewg600,

    Thank you for taking time to post your positive and valuable feedback on Trip Advisor followed by your recent stay with us.

    It is a pleasure to know of your satisfaction with our services and facilities. Thank you for appreciating our front office team for their efficiency and delivery of exceptional services. I am glad the room facilities were to your expectation from our brand.

    Hope your pleasant and comfortable stay will give us another opportunity of welcoming you back again soon.

    Kind Regards
    Ashraf Nabih
    General Manager
    Hilton Reading.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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