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Overview
Cottage -
3 Bedrooms, 1 Bathroom, Sleeps 6
Oxford, Oxfordshire, England

Reviews from our community

Poor - based on 4 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
earwigset...
Leicester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Terrible; poorly equiped, tenant in 'private garden', road noise”
Reviewed 20 July 2015 for a stay in June 2015
4
people found this review helpful

Poorly equipped: no curtains (blinds provided but have gaps and show light), no bathroom lock, minimal bedroom furniture (one had two beds and a clothes rain only... nothing else), no grill pan, minimal kitchen equipment, no bins in rooms including the bathroom.
Poor state of repair: fraying, stained poorly fitting carpets with grippers on stairs coming through carpet when walked on. We found earwigs in three rooms in the property including the kitchen area.
All the garden is to the front of the property: we felt disturbed by the road noise and I would consider it unsafe for children due to the rail fence. The double fronted 'garage' shown in the photographs is occupied by a tenant.
Poor response from owners. e.g. four towels were left as the original inquiry indicated four (this was updated to five at booking). When we asked for another towel this was not provided (reason given was that the key was not left outside where it was on our arrival- with passports etc in the property we were surprised that they thought this would be the case and assumed they would use a spare key).
There were other issues...

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: beds were comfortable, though extra pillows needed.
Liked least: everything else, towels, bathroom lock, poorly equiped road noise- nowhere to sit out in peace
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
22 Jul 2015
This is a very poor review of this lovely old cottage. The cottage is equipped with all essential items needed, bedding and bath sheets are provided per guest as well as hand towels in the bathroom, the garden is fenced all around with large closable wooden gates. The pictures in the advert show each room and its contents. The annexe above the garage is rented separately as stated in the advert. It is a great shame that the cottage did not meet the expectations or standards of these guests, I have fulfilled numerous other bookings at this cottage without complaint. Any valid points raised in this awful review have been addressed and rectified.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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2 guests
Adults2
Children0
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