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“Lovely little hotel” 4 of 5 bubbles
Review of Mercure Eastgate Oxford

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Mercure Eastgate Oxford
Ranked #11 of 44 Hotels in Oxford
Exeter, United Kingdom
Level Contributor
69 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Lovely little hotel”
4 of 5 bubbles Reviewed 30 April 2012

Fantastic location for seeing the sights in Oxford. An easy 25 minute walk to to the train station through scenic streets; museums, history, restaurants and cafes within a few minutes' walk. Delicious food at the in-house restaurant (evening and breakfast).

We paid extra for a one-notch above the standard bedroom, and it was worth it - four windows overlooking the Examination Hall, we couldn't believe our eyes! The bed was a standard double size which was disappointing as we were paying extra, but this just a minor gripe, and there were spare non-feather pillows available in the wardrobe which was a thoughful touch.

Staff were friendly but tended to stand gossiping in the restaurant rather than paying attention to the guests, and many staff were not native-English speakers and I'm afraid we struggled to understand their strong accents at times.

Overall though a lovely little hotel which I would thoroughly recommend.

Room Tip: Room 201, although next to the lift and stairs, is quiet and has an amazing four windows over-lookin...
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  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Curatorgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review, 6 June 2012
Dear Curatorgirl,
Thank you for your review.
Delighted that you enjoyed your stay and the views of the Examination Schools.
I have acted on your suggestion regarding staff members.
We look forward to welcoming you back to the Eastgate.
Best Regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (195)
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English first
London, United Kingdom
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 28 April 2012

On arriving this hotel didn't get off to the greatest of starts but more about this later.
The hotel is ideal as it's within a minutes walk to Oxford's High Street and the University Botanic Garden, a low cost enterance fee, is just a few minutes around the corner and past the pretty Rose Lane. This lane leads to Dead Man's Walks (Medieval), also to Merton Field, the Broad Walk, and beyond that Christ Church Meadow which has lovely views of the surrounding countryside.
Also on the plus and positive side the breakfast was lovely. Pick your seat as some were hard and uncomfy for one's bad back and bottom. A fair sized jug of fresh milk for hot drinks in one's room was provided promptly and free of charge on asking for it.

Thinking of staying at this hotel ? My advice would be to book online and in advance where possible. Use a discount site as the standard printed room rates were massively higher. Frankly and in our opinion this Mercure Eastgate wasn't worth it's over priced printed room rate.
I booked and paid through Expedia. We paid £130 per night for bed and buffet breakfast, this was the cost per night for us both. This was lower as I used NecterCard points, £20, at the time of booking online.

There were two or three steep steps to the enterance and there was no one about to help with our bags. Once my friend and I had struggled halfway up the steps we just about noticed a tiny bell to ring for assistance. N.B It is on the left and at approximately placed 2ft up on th wall, it's colour made it blend and disappear into the wall.
Seeing as I had booked way in advance, had arrived after 2 p.m and it in a bit of a puff, none of three reception staff came out to help neither did they prompty acknowledged and welcome either of us and this made us feel slightly uneasy.
Having read past reviews of the hotel before on here I knew the rooms we didn't want so I did my best to avoid them by asking the staff which twin room we had been allocated. I mentioned those I knew of that we didn't want and assumed we would get something suitable.
Room 112! Looking out of the window of our room there directly to the right was the air-conditioning unit and directly infront of the window was a messy rubbish area to the back of a nearby shop!
A low hum it may have been coming from the air con unit but it was a persistent and invasive low-frequency humming noise. Might have been ideal for those a little hard of hearing as it was low enough to be unaudible to some. On the plus side room 112 did have a good sized older style bathroom. Needless to say 112 wasn't for my friend and I so we we asked to be moved.
Left with a feeling of being 2nd class and in the dog house.
Not being willing to spend an extra £20 per night to be upgraded to one of the two front rooms with a view of the old golden stoned examination college we were promptly shown two rooms at the back of the hotel and that were in the basement!
We settled for the end room 404 which was quiet, on the small size but it had a comfy and cosy feel to it with two arm chairs, a table and a good sized TV included in the slightly cramped room.
The room was clean enough but the bed was a bit too soft for me and the pillows being feather made for a hard pillow by the middle of the night. I used the cushionsfrom the chairs instead. My friend didn't have a problem with the bed or the pillows.
A double it is! What was meant to be a twin room it wasn't really. The single beds in all the three rooms we were shown were pushed close together and as the rooms were too small to be able to do anything else.

Sightseeing.
As mentioned before the hotel is just a few minutes walk to the Oxford Botanic Garden which runs along side the River Cherwell. These gardens aren't massive but they have plenty of interest with the odd thing stuck in here and there!
On the walk up the High Street there is a good selection of both normal and the tourist type shops, cafes and restaurants.
Taking a bus top sightseeing tour is a fine way to see Oxford in all it's shapes and forms. The 24 hour valid ticket allows one to spend many hours on the bus or one can get on and off as you please at the many stops along the way when you wish to.
An ideal stop to get off and a great place for a wet afternoon visit is the Ashmolean Museum Of Art & Archaeology.
If you are quick you can get a clear and close view of Edouard Manet's Portrait of Mademoiselle Claus. I say quick as it due to be exported by a private bidder/owner it in August 2012. Right now there is a campaign on to save this painting for the public, visit the www.ashmolean web site for more details.

Places to eat. We loved the service and food at the roof top restaurant in the Ashmolean. The same for the service and food at the Quie Restaurant.
Patissierie Valerie's food was delicous but the service was spolit by the rather abrupt and sharp manager. He was curt and off with us his customers as well as being grumpy towards his staff.
Service was painfully slow and one had to remind them for drinks. The three tables next to us al had to do this for their food dishes and bill. Seems like we visited Valerie's on a bad day.
The Beefeater is a comfy and reliable place to get a good priced meal and a drink.

Comfy walking type shoes or boots would be a good thing to pack and wear as there are a number of uneven and cobbled walking areas in and around Oxford.

Room Tip: Booked in advance online for cheaper special and best rates and don't accept a second rate room...
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  • Stayed April 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank dbverycherry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gothenburg, Sweden
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 24 April 2012

Hotel in downtown Oxford. Clean and good-sized (by UK standards) rooms with good overall standard. Fairly expensive though, and no free wifi. In addition, breakfast was expensive and of average standrda, not worth the money. Overall a good hotel, but not quite worth the money.

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Johan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 23 April 2012 via mobile

Excellent location, very close to everything. Unfortunately, hotel very difficult to find with a car and hotel parking very expensive (£13.50 per day). Had to consistently ask for information from reception that should have been forthcoming (eg, re breakfast times); room adequate, clean and comfortable. Wi-fi expensive - Mercure hotels need to understand that travelers need access and high wi-fi charges aren't acceptable anymore.

Stayed April 2012
Helpful?
Thank Lib M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Eastgate Oxford

Property: Mercure Eastgate Oxford
Address: 73 High Street, Oxford OX1 4BE, England
Region: United Kingdom > England > Oxfordshire > Oxford
Amenities:
Restaurant Room Service
Hotel Style:
#8 Luxury Hotel in Oxford
Price range (per night): ₹ 9,625 - ₹ 19,419
Hotel Class:4 star — Mercure Eastgate Oxford 4*
Number of rooms: 63
Official Description (provided by the hotel):
Originally a 17th Century coaching inn, this 4 star hotel has 63 en suite rooms. The hotel is ideally situated for visiting the historic colleges as well as participating in the year round entertainment, including open air plays, river punting and the May Day celebrations. The main shopping area is nearby. Facilities are available for breakfast only. The hotel is easily accessible via M40, pay parking is available. ... more   less 
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Also Known As:
Mercure Eastgate Oxford Hotel Oxford
Accor Eastgate Oxford
Mercure Oxford

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