Although the rooms are fine, this hotel is definitely not worth the money they charge. To add insult to injury they charge 15 pounds for the carpark without informing the guests. I asked the man at the desk when I checked in whether it was ok to park the car only to find out that I was being charged 15 pounds extra on check out. Apalling to not inform the guests in advance. When I questioned this practice the staff were arrogant and unhelpful, saying, 'it is clearly stated.' Surely guests expect car park charges to be part of the room fee? Won't be staying here again and would advise others not to. I have never experienced a hotel charging a car park fee for paying guests.They are obviously exploiting guests due to the lack of parking in central Oxford. I find this to be an unethical business practice. On a six day road trip this hotel came out as the worst value for money and with the most unhelpful and rude staff. The room was no better than average but for the money I expect better. This is an expensive hotel which provides a worse service than some at half the price.
- Official Description (provided by the hotel):
- Originally a 17th Century coaching inn, this 4 star hotel has 63 en suite rooms. The hotel is ideally situated for visiting the historic colleges as well as participating in the year round entertainment, including open air plays, river punting and the May Day celebrations. The main shopping area is nearby. Facilities are available for breakfast only. The hotel is easily accessible via M40, pay parking is available. ... more less
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- Also Known As:
- Mercure Eastgate Oxford Hotel Oxford
- Accor Eastgate Oxford
- Mercure Oxford