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Reviewed 27 November 2017 via mobile

We paid nearly £40 for afternoon tea and were very disappointed. The tea got cold before the sandwiches got to us, the waitress was pouring the hot!? drinks while stood at my shoulder, how she managed to not spill it over me was a small miracle. Our tour manager complained in no uncertain terms to the hotel manager and things were a lot better after that. Sadly, until the non English waiters appeared everything was very iffy, afterwards everything was fine. I don’t know what happens on a normal day so take this with a pinch of salt and form your own opinion.

Stayed: November 2017, travelled with friends
Thank jwooffs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this reviewResponded 4 December 2017

Thank you for your feedback regarding your afternoon tea at the hotel. I am sorry that we did not live up to your expectations. Afternoon tea is very popular at the hotel and this is not the normal feedback we receive. I will be discussing your comments with my Lounge Manager and acting upon the comments.

I do hope we may have the pleasure of being of service to you again in the future and demonstrating our normal high standards.

Kind regards,

Gurval Durand
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2017

I enjoyed an overnight stay after attending a Birthday lunch. The hotel and facilities are excellent, the rooms are well appointed, very comfortable but single glazing in bathrooms allows noise from outside i.e. Revellers leaving pubs and bars!

Great breakfast with a lovely lady welcoming guests, excellent buffet and hot food from friendly staff.

Will certainly stay again but try and get a room away from the streets.

Room Tip: Away from street
Stayed: November 2017, travelled with family
Thank matkincc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this reviewResponded 4 December 2017

Thank you for kind comments following your stay with us. We are right in the heart of the historic university city of Oxford and endeavour to offer our guests a peaceful night's sleep. We do experience certain levels of urban noise but please be assured this is not the normal feedback we receive.

Thank you for your kind feedback regarding the staff you encountered and we hope to be of service to you in the not too distant future when your travel plans bring you back to the city of Oxford.

Yours sincerely,

Gurval Durand
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2017 via mobile

Came here for lunch during our shopping trip, set menu. Staff very attentive. Food was delicious, could not fault at all. Flank of beef wassucculent and soft. In the main hall, Great choice for a lunch stop.

Stayed: November 2017, travelled with family
Thank carrie118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this reviewResponded 4 December 2017

Thank you for your kind feedback following your lunch at the hotel. We offer an all day dining menu in our Acanthus restaurant which is popular. I know the team will be most motivated by your feedback.

I do hope we can be of service to you again in the future.

Kind regards,

Gurval Durand
General Manager

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Reviewed 24 November 2017

Booked pre theatre menu at £19 per head. Beautiful hotel, gorgeous dining room BUT very cold and draughty. Food awful - macaroni cheese with mushrooms - looked and tasted as though it was yesterday's heated up. Could barely eat it. Cheese & biscuits - poor, couple of old cardboard biscuits and some cheese. Really disappointed as it was the first time I had visited. I wouldn't go back or recommend. On a plus point, all the staff were courteous and polite but overall a very disappointing experience.

Stayed: November 2017, travelled with friends
1  Thank Catherine N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this reviewResponded 4 December 2017

Thank you for posting a review and I am sorry our food let us down during your visit to us. We have just launched our new Acanthus menu and strive to offer the highest levels of cuisine at the hotel.

I will be discussing your comments with my Head Chef and indeed monitoring the new menu offering being served.

I do hope that we may be able to welcome you back to the hotel when your travel plans bring you back to the hotel. Thank you for your kind comments regarding the restaurant team.

Yours sincerely,

Gurval Durand
General Manager

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Reviewed 23 November 2017 via mobile

I have stayed here five or six times now for university commitments and every time I am left saddened and with a sense of it really could be better. No complaints re its location or the front of house concierge team - always attentive and happy to help but as soon as you get to reception it starts to go downhill. It’s just not slick - despite every time asking not be allocated a room over the noisy alley, that is always the room I am initially allocated and it is a BIG hassle to move me (seriously it’s like having a party going on in the room especially in the summer months if you need the window open)!! The card keys are the most sensitive keys I have ever encountered so after several occasions of schlepping all the way to the room for it not to work I started asking reception to recheck it every time to avoid the annoyance (and yes I was extra careful not to place it near my phone). The hot tap on the bath this time (room 74) did not work (but we did receive a bottle of prosecco as an apology- a nice touch thank you), we had housekeeping knocking on the door at 9 am on the Sunday we were attempting to have a lie in (really- why would anyone do that)!! The worse service though has to be the restaurant and bar. Twenty minutes for a G&T after we placed the order (how difficult is it)?? For breakfast we arrived and had to wait for a table which (for a short period) is fine but what was not was the attempt of the manager to try and sit the very smart looking elderly couple before us before we reminded her we were first. Once seated, the service was so slow - 40 mins for poached eggs, dirty tables not cleared immediately - just not what is expected at this level of establishment! Come on McDonald Randolph you are better than this! Restore your beautiful hotel to the glory it deserves.

Stayed: November 2017, travelled solo
3  Thank MrandMrsT2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this reviewResponded 4 December 2017

Thank you for taking the time to post a review. I was sorry that we have not lived up to your expectations. We strive to offer the highest levels of service and cuisine to all our guests. I shall be sharing your feedback at our weekly team meeting and please be assured acting on your points raised.

I do hope that we may be of service to you in the future and redeem ourselves.

Kind regards,

Gurval Durand
General Manager

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