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“Very Poor Indeed”

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Crown and Cushion Hotel
Ranked #4 of 5 Hotels in Chipping Norton
London
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Very Poor Indeed”
Reviewed 16 April 2012

This is the first time I've ever been inspired to write a tripadvisor review, but our experience here was so poor I felt the need to get it off my chest. Where to start....The hotel blurb says they have a tradition of hospitality starting in 1497. What they fail to mention is that this tradition probably stopped in 1498. We were assured when we called the night before that a slightly earlier check in (1pm rather than 2pm as we needed to get changed before heading off to a wedding) wouldn't be a problem. But on arrival it seemed to be a very big problem indeed. The receptionist just kept on saying "not possible, not possible" but without explaining why, and said that there was no manager avaialble to help. He did helpfully suggest we could use the toilets in the public bar, which is what we had to do- no fun with a 6 month old child.
The room- a temperature that your average Amazonian tribesman would have found a bit on the steamy side, and the smell... over-powering cheap floral air-"freshener" with a hint of raw sewerage. Open the window though to clear the air and all the noise you would expect overlooking the busy public bar smoking area. What else- a very big room but not matched by the bed size- a pair of vacuum packed pygmies would have struggled for sleeping space. Flimsy furniture, and pictures bought in bulk from a seaside charity shop in 1962.
The bathroom- seriously scalding water, and an interior designer's worst nightmare- a curious mix of cod-Victoriana, 1970s, and with a splash of ikea for good measure.
Finally breakfast- avearge B&B fare, although the black pudding slices could have done with 10 minutes less in the deep fat frier. Alternatively they would have doubled up nicely as coasters or mini-frisbees. One bright spot though was the waitress service at breakfast- lovely people.
To conclude, yes we weren't paying big bucks so I can forgive the decor. But the over-riding impression was a lack of TLC and management that really doesn't care whether your stay is a good one or whether you come back or not. Hence the review... There, I've got it off my chest....

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Value
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Traveller tips help you choose the right room.   Room tips (197)
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English first
York UK
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 11 April 2012

We stayed here for a couple of nights over Easter. There is not much wrong and for £75 per night for a family room what can you expect?? However in a travel inn at this price point the staff smile but at the crown and cushion you don't see a smile from anyone.

Our room was in the coach house. Ok, fairly clean, not outstanding. The shower over the bath was hopeless. Boiling hot or freezing cold. Not ideal when washing kids. The bed was comfy, a 4 poster type. We slept ok. It did the job in a disappointingly average way.

Breakfast was ok. Average in a disappointingly average way. The scrambled egg arrived with no toast, that took a further 15 mins. The baked beans ran out, perhaps because my kids had them for dinner the night before as a special order. (the staff obliged for this)

The evening meal, meat pie for myself and my wife, was ok. Disappointing average. Slow to arrive. The kids had lasagne this night. It was better than the meat pie. The bill was ok when it eventually arrived.

The pool was warm. A bit grubby though but you don't get a pool in a £75 travel inn.

To conclude. The crown and cushion is ok. Average in everyway. Don't expect more because you won't get it. Chipping Norton is lovely though so it is well positioned and for the money what can you expect?? Perhaps I would feel differently if this hotel gave you the feeling anyone cared about it. I don't think they do.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stu-Charl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 5 April 2012

Stayed here for 2 nights with my husband and son .Yes the rooms are a little dated but are clean and warm with all you need .Ate 2 nights in the bar and the food was good and plentiful .A mention must go to the staff who are pleasant and hard working .Some rude visitors were most impatient and rude but they still remained cheerful and polite .Well worth the money we paid to book with Expedia .

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BessieWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucester, United Kingdom
1 review
Reviewed 5 April 2012

We stayed in Room 1 which was spacious and beautifully prepared for our use. The en suite was also spacious and there were plenty of fluffy bath towels and toiletries. Nice 4 windowed view over the High Street - all double glazed. Room includes convenient secure private parking as well as breakfast. The bed was really comfortable and I slept like a log.

Breakfast was fantastic. One excellent waitress was attentive (but not too much) there were cereals, fruit juices etc plus choices of main breakfast. I had the full English which was one of the best I've ever had and included the usuals plus black pudding, hash browns lovely button mushrooms and a tasty egg. I couldn't improve on it. Finally toast, butter, marmalade or preserves (or both) and a refreshing pot of tea. 10/10 to the breakfast team.

All the staff were very polite and attentive and everywhere was spotless. There might have been more tea and coffee sachets in the room - though I'm sure we would have been able to get more if we'd asked.

For £59 all in for us both the value is superb. True some of the fabric needs a little updating but that is nit-picking. At this price you usually get Travelodge poor quality.

We will stay again the next time we are in Chippy and we have recommended the Crown and Cushion to all our friends.

A lovely stay which we look forward to repeating.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Ken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
82 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 3 April 2012

My wife and I stayed here for two nights in March 2012. The hotel is an old coaching inn and certainly has potential. But it needs a lot of money spending on it: it looks tired, as though it were last properly maintained about thirty years ago.

On the plus side, it was clean and our bedroom was well serviced. On the down side, the furniture was worn, both the bath and basin plug chains were broken, and some key corridor lights didn't seem to work making it perilous to navigate a corridor with several short flights of stairs in the dark.

The staff were almost all from overseas with a limited grasp of English. They were willing but seemed poorly trained. If we asked them for something, then once they'd understood what we needed it was provided, but several times things weren't right first time - eg we had a water jug but no glasses on a dining table, and our toast order wasn't taken at breakfast.

The Crown and Cushion could and should be so much better.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jcdodds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Crown and Cushion Hotel

Property: Crown and Cushion Hotel
Address: 23 High Street, Chipping Norton OX7 5AD, England
Region: United Kingdom > England > Oxfordshire > Chipping Norton
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #4 of 5 Hotels in Chipping Norton
Price range (per night): ₹ 4,426 - ₹ 7,459
Hotel Class:3 star — Crown and Cushion Hotel 3*
Number of rooms: 40
Reservation Options:
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Also Known As:
Hotel Crown And Cushion
Crown And Cushion Chipping Norton
Crown And Cushion Hotel Chipping Norton, Oxfordshire

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