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Heythrop Park Resort
Ranked #5 of 5 Hotels in Chipping Norton
Herne Bay, United Kingdom
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“You will need to upgrade”
Reviewed 31 March 2012

We booked the hotel via a hotel comparison site and got a good deal, we just wanted a weekend away near Oxford and were aiming to do it on a fairly tight budget. From reviews on here I suspected the rooms may not be great, but I was shocked by how dreadful they really were. It was tiny, had no bath and was frankly grotty.

HOWEVER... we upgraded, at a reduced rate (due to our complaints) and it was a totally different story. We ended up in their best standard of room (Eldon) and it was amazing. One of the best rooms I've ever stayed in.

Service was ok - the Manager was begrudgingly pleasant to us after our initial complaints but the girls on reception were great - they were friendly and helpful.

In terms of cleanliness - there was a tray with breakfast plates etc left outside a nearby room - this remained there for over 24 hours and our room had dead flies under the radiators (not just one or two either).

In general the main part of the hotel is beautiful but needs a bit of TLC internally, there are parts which are completely incongruent. Bits of the hotel have a bit of an 80s gangster film feel about them (think Goodfellas or Casino), parts have a bit of a 'Shining' feel about them and others are like Downton Abbey - odd! Oh and if you are a smoker and are in the bar you have to walk about 3 miles to get outside!!

The drink prices were ok, usual hotel premium, but the food was horrendously over priced. I ordered a 'cold' sandwich which came with salad and it arrived on a warm plate with value tortilla chips - if you are going to charge me £8 for a sandwich get the basics right and don't give me poor quality!!!!

The hotel information said we could get a map of the grounds and walk round it - I woulldn't bother - the map was no help whatsoever, the grounds were not as spectacular as at first glance, the 'points of interest' were of no interest and most of the pleasant bits were taken up by the golf course.

3/5 may seem generous given this review but the room really made up for some of the down sides. In summary - stay in one of the better rooms, have a drink on the terrace to take in the surroundings but don't bother with a great big trek, avoid the food (there is a great cafe in Chipping Norton which does breakfast if you are room only) and don't look too close at the hotel!!

FYI - we didn't use the pool or gym and hubby didn't actually play golf, so haven't commented on these facilities.

Room Tip: Upgrade upgrade upgrade (the Eldon Room was AMAZING)
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  • Stayed March 2012, travelled as a couple
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Helpful?
2 Thank teamchilcott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHeythrop, General Manager at Heythrop Park Resort, responded to this review, 2 April 2012
Thank you for taking the time and trouble to put your feedback, onto the tripadvisor website.
First of all I would like to apologise for the issues you experienced here at Heythrop Park.
I was most concerned to learn of your shortcomings you encountered and wish to offer my sincere apologies for disappointment or inconvenience that resulted. Rest assured that the issues will be brought to the attention of the relevant head of department so that corrective action can be taken to prevent a repetition of your experience.
If you could email me your contact number and when would be a good time to call you so we can discuss your feedback in my detail
Thank you, mstarkey@heythroppaprk.co.uk
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Crewkerne, United Kingdom
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 March 2012

We booked two nights (Friday & Saturday) at the Heythrop for our anniversary. We took advantage of the advance booking no cancellation rate for a standard double room. Like other reviewers we drove up the 1.7 mile driveway and ended up at the adjoining Crowne Plaza Hotel first - the signage could do with looking at! Heythrop Park House, previously owned by a Duke, Nat West and the English Jesuits, was amazing. However, when we were shown our room in a building adjoining the main house it was little more than a cupboard. We were not expecting luxury but at least a room similar in size to Travelodge accommodation. You could barely swing a cat! We were offered an upgrade to a room in the main house and, after being given a tour, we decided to pay the extra which dented the purse somewhat. I appreciate that February is not necessarily a busy time but we were disappointed to find that breakfast and dinner were served in the restaurant in the Crowne Plaza which meant a trek from our room along a rabbit warren of corridors. The main house has a restaurant and bar but these were closed (presumably because only 3 or 4 rooms were occupied). The food was excellent as was the service. I must say that it was a very pleasant surprise to find all the staff polite, courteous, helpful and smiling. Nothing was too much trouble and that in itself was like a breath of fresh air. The Spa however was disappointing - it is far too small - but the pool and gym were fine. Another disappointment was the bar service. Having chosen a cocktail off the menu on our table in the leisure club I was informed that they did not have the ingredients to do cocktails and that I would have to go to the bar in the Crowne Plaza! That evening I tried again to get a cocktail and only one member of the bar staff knew how to make them. He disappeared and I had two very interesting concoctions from an untrained steward - neither were what I asked for but they tasted OK so, although I was offered an alternative, I was too chilled to be bothered. Special thanks go to "Charlie" on Reception (thank you for the advice on where we could get a Cream Tea in the afternoon) and Diane in the restaurant - you work extremely hard and are both an asset to the Hotel. The golf course was sprawling and very picturesque and the woodland walks peaceful and interesting. Overall we enjoyed our stay.

Room Tip: The standard rooms are basic "conference" style rooms and not very big. If you can afford...
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  • Stayed February 2012, travelled as a couple
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Helpful?
2 Thank sue_everest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHeythrop, General Manager at Heythrop Park Resort, responded to this review, 29 March 2012
Thank you for taking the time and trouble to put your feedback onto the tripadvisor website, it was a pleasure to have looked after you.
If you are thinking of coming back to the resort please call or me direct and I will take very good care of you.
mstarkey@heythroppark.co.uk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worthing
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 March 2012

We booked Heythrop Hall with not very hIgh expectations to be quite honest. We were looking for a reasonably priced hotel to stay in for 2 nights in order to be nearer Cheltenham races one hour away. we were certainly pleasantly surprised , we paid £170 for a 2 night stay for 2 including a very substantial full breakfast , we did not use the restaurant for our evening meal, but the staff could not have been more pleasant or accommodating at breakfast. We had only been in our very clean room for half an hour before a member of staff telephoned to check we had all we needed! We stayed in the older part of the hotel where the rooms were small but completely satisfactory for our need, grounds are spectacular! would certainly book this hotel again ,

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank max1780
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHeythrop, General Manager at Heythrop Park Resort, responded to this review, 29 March 2012
Thank you for taking the time and trouble to put your feedback onto the tripadvisor website, it was a pleasure to have looked after you.
If you are thinking of coming back to the resort please call or me direct and I will take very good care of you.
mstarkey@heythroppark.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth
Level 6 Contributor
205 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
Reviewed 23 March 2012

The Main House is picturesque with fabulous views. The public areas are well presentable and there are ample areas to go walking. Check in was nice and easy and I was given a room in one of the newer additions to the house, along a number of corridoors. I had a twin room on the first night with both beds pushed together and made as a double. The room was small but was adequate for my needs as i was the only one using it. The bathroom was small with a cubicle shower washbasin and toilet. Dove/Lux soap was in a dispenser by the sink and in the shower cubicle. The shower had a great jet of water. The beds were nice and comfy despite having been pushed together. I had a different room for a further 2 nights which had a double bed and was of the same size as the previous room with all the same features.
The food in the hotel was pre prepared with a set menu for our party which was very nice and well presented. Service by the staff was excellent. Other food in different restaurants and bars looked to be very well presented to.
The breakfast menu choices were very good from cereals to cakes to fresh fruit and buffet style hot breakfast.
The bar prices were slightly more expensive £4.50 for a pint of guiness but this i find is usual for most hotels. There is a swimming pool gym and snooker room at the hotel but i didnt use these facilities and therefore cant comment on them. The complex is joined to the Heythrop Park Crown Plaza. There is a golf course there as well but i dont know how good it is or how much it costs. In all this is a very pleasant stay in the middle of the country. Its easy access to Bicester outlet shopping centre and to visit Oxford or Belnheim Palace.

Room Tip: Ask for one
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  • Stayed March 2012, travelled on business
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Helpful?
Thank SwissTonyPortsmouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHeythrop, General Manager at Heythrop Park Resort, responded to this review, 29 March 2012
Thank you for taking the time and trouble to put your feedback onto the tripadvisor website, it was a pleasure to have looked after you.
If you are thinking of coming back to the resort please call or me direct and I will take very good care of you.
mstarkey@heythroppark.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 5 Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 March 2012

My fiance and I stayed at Heythrop for 2 nights after seeing a deal on lastminute.com and wanting to see the Cotswolds. The Main House is picturesque on approach, and the public areas are presentable. We were given a room in one of the newer additions to the house, right in the eves along a number of corridoors. The room was small, clean and suitable for purpose, although definitely nothing to write home about, with tea, coffee etc provided. On check in we were told breakfast would be £15 per person per day, and as the hotel is out of the way and we didn't want to have to leave to find breakfast somewhere we paid this. Breakfast was served over the other side of the hotel (nearer to the Crowne Plaza) and there was a wide selection - which was just as well considering we paid £60 for it for the 2 days we stayed! And the staff during breakfast were very attentive. We did venture into the Crowne Plaza and there is a marked contrast to the main house, I think this has been newly refurbed - and it was gorgeous. We would have definitely stayed in this part of the hotel in hinesight! (Even though it really is not a pretty building from the outside) The bar areas were lovely. The grounds were fine but to be honest unless you were playing golf there is nothing to really look at here. The Main House seemed empty and there couldn't have been many other guests staying - the only time we saw people was at breakfast. Overall we got the impression this is a great hotel for conferences and to play golf, but not a warm and welcoming hotel for the weekend, and the phone signal was non existent. It suited us as a base to explore the Cotswolds but we would not rush back to stay again.

Room Tip: Stay in the Crowne Plaza part of the Hotel as opposed to the other wings directly off the main house...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jade V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHeythrop, General Manager at Heythrop Park Resort, responded to this review, 22 March 2012
Thank you for taking the time to put your feedback onto the tripadvisor website, I'm sorry your stay wasn't perfect however if you could email me your contact number and when would be a good time to call you so we can discuss your stay in more detail.
thank you
mstarkey@heythroppark.co.uk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Heythrop Park Resort

Property: Heythrop Park Resort
Address: | Enstone, Chipping Norton OX7 5UF, England
Region: United Kingdom > England > Oxfordshire > Chipping Norton
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in Chipping Norton
Price range (per night): ₹ 7,045 - ₹ 12,916
Hotel Class:4 star — Heythrop Park Resort 4*
Number of rooms: 154
Official Description (provided by the hotel):
Heythrop Park Hotel is set in 440 acres of stunning Oxfordshire countryside and forms part of Heythrop Park Resort. The hotel is in a traditional 18th century mansion house and has access to the resort's extensive leisure facilities including an 18 hole championship golf course, spa and health club. ... more   less 
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Also Known As:
Heythrop Park Resort, Golf And Country Club
Heythrop Park Resort, Golf & Country Club Hotel Chipping Norton
Heythrop Park Hotel Country
Heythrop Park Resort Chipping Norton, Oxfordshire

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