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“Second Rate Experience”

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Crowne Plaza Heythrop Park - Oxford
Ranked #3 of 5 Hotels in Chipping Norton
Reviewed 1 June 2012

My wife and I stayed here in early May 2012 for 3 nights. Although the staff were friendly, the communication between them, if you had a problem, was poor. You cannot open any windows, a particular problem to me, and the beds were not made as requested in advance, i.e. sheets instead of a duvet. Despite requests which were ignored, we ended up making the beds ourselves? The food in the bar was good, however the restaurant was poorly attended and expensive. The breakfasts were clearly NOT cooked to order and obviously had been around some time, the staff did offer to cook fresh food when challenged. The outlook from bedroom to restaurant was poor, looking out over rubbish everywhere and a re-cycling yard. When I complained there was no particular concern.

Room Tip: Twin rooms, most have two double beds
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  • Stayed: May 2012, travelled as a couple
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Thank Senior Adviser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHeythrop, Manager at Crowne Plaza Heythrop Park - Oxford, responded to this reviewResponded 16 June 2012

I was disappointed to read your comments but thank you for them. We constantly review feedback and adjust our services accordingly, please be assured that your review has been discussed with the team.

Regards
J Angus Resort Director

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1,138 - 1,142 of 1,336 reviews

Reviewed 29 May 2012

Having been offered a room upgrade on my return I looked forward to my stay. Have to say that after my previous experience I was pleased they pulled out all the stops, wine was chilled and food good, but most importantly the staff made my stay a good one. Well done BIG improvement for what could be a top class venue.

  • Stayed: November 2011, travelled solo
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Thank Ian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2012

We stayed at the hotel in May 2012 on a beautiful weekend. Great access to Oxford and the surrounding Cotswolds. We had a room with two double beds and a pack-and-play for our baby. The room is fantastic, and they paid attention to the little things. Wash clothes, Shower and Tub, Bath robes, hot water kettle, newspaper.

The hotel charges for internet access, which was disappointing.

Families - kids are not allowed in the pool after 6:30.
- there are two places to eat in the hotel, the restaurant and bar
- the restaurant is a little fancy for the kids, and the bar only has couches, so no real good place for families to eat.

  • Stayed: May 2012, travelled with family
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Thank dbier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHeythrop, Manager at Crowne Plaza Heythrop Park - Oxford, responded to this reviewResponded 8 June 2012

Thank you for taking the time to post your comments. We are delighted that you enjoyed the beautiful setting and surrounding area of the Cotswolds. Our aim is to make our guest want to come back. I have taken on board your comments and they will be discussed with the team. We look forward to seeing you again.

Regards
J Angus
Resort Director

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Reviewed 26 May 2012

What a lovely hotel. Great location, the drive is about 1.5 miles long, beautiful rolling grounds, rooms lovely, service good & a nice breakfast. Recommend this hotel, certainly would go back.

  • Stayed: May 2012
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Thank Miss_Mollys_Dad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHeythrop, Manager at Crowne Plaza Heythrop Park - Oxford, responded to this reviewResponded 30 May 2012

Thank you for your wonderful feed back, we are glad that you enjoyed your stay at Heythrop Park. We hope to see you again in the near future.

Regards

J Angus
Resort Diredtor

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Reviewed 21 May 2012

My wife and I went to the Crowne Plaza on a freebie from Priority Club Rewards and we enjoyed it very much. The leisure facilities and pool were well worth going for. We used the hotel as a starting point for a 10 mile walk around the lovely Oxfordshire countryside.
We had a lovely meal at The Crown in Church Enstone. They were really busy but squeezed us in at the last minute. The village is very nice. We also visited the National Trust property, Chastleton House just the other side of Chipping Norton.
The rooms are very modern at tha Crowne Plaza and well equiped.
We would go back there soon.

Room Tip: Go free with your Priority Club rewards, best hotel you will get.
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  • Stayed: April 2012, travelled as a couple
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1  Thank darlo100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHeythrop, Manager at Crowne Plaza Heythrop Park - Oxford, responded to this reviewResponded 17 June 2012

Thank you for the wonderful feed back that you posted on the Trip Advisor website; it means a lot to us here at the Crowne Plaza Hotel, when people take the time to publish their views. It gives is the opportunity to improve any imperfections and maintain the high standards for our future guests.
The surrounding villages and the national trust properties within the Cotswolds is a delight to have on our door step and we are glad that you enjoyed them. We look forward to seeing you again. Thank you.

Regards
J Angus Resort Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Heythrop Park - Oxford

Address: | Heythrop Park Enstone, Chipping Norton OX7 5UF, England
Phone Number:
Region: United Kingdom > England > Oxfordshire > Chipping Norton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Chipping Norton
Price Range: ₹ 6,643 - ₹ 13,676 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Heythrop Park - Oxford 4*
Number of rooms: 197
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Also Known As:
Crowne Plaza Heythrop Park - Oxford Chipping Norton, Oxfordshire

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