Having just spent 2 nights at the CP, Heythrop Park I have a mixed review to report.
I am a Platinum Elite member and was redeeming points to stay for the weekend.
The pre-arrival didn't bode well, and in all honesty, I nearly considered cancelling the trip. I rang about 2 weeks in advance to try to organise a round of golf for my husband (you can only do 7 days in advance) and a spa treatment for me. The staff who answer the phones are often just receptionists for both the spa and golf and can't answer any detailed questions about either. I am pregnant and wanted to understand what kind of treatments would be considered safe. The staff member concerned couldn't answer but promised to find out. A couple of days later with no response I rang back and spoke to someone different, with same outcome. I was told that there were some 60 minute slots available but the spa manager would come back to me. By this point it was a week before we were due to go and still no response so I rang and escalated to the reservations manager Lucy Cooling who was helpful, and promised to liaise with the Spa on my behalf. Although she categorically stated that the spa was fully booked all Saturday - so either two days earlier I had been fed some mis-truths, or amongst the chaos at not being able to answer my question the slots had gone. Either way, Lucy managed to get me fitted in a for a 30 minute treatment on the Saturday.
We arrived on Friday 27 and I was informed that we had been upgraded to a suite. The suite was spacious (and obviously always nice to receive an upgrade). However there were some odd missing touches in the room. The bathroom was very spacious, but apart from the back of the door, there are no hooks anywhere to hang towels, so when you want a bath or shower, you have to leave them on the floor. There were bathrobes but no slippers and the mini bar was empty and you would have rung to get it stocked (not applicable because we didn't intend to use it). Also having in house branded toiletries for a suite is pretty poor in a 4 star hotel.
We ate in the bar area which was pretty reasonable in terms of quality and value for money on the Friday night.
Saturday we had booked to go out for dinner (highly recommend Bitter and Twisted in Chipping Norton, good value for money, tasty food, large portions and buzzing atmosphere).
On the way back to the hotel, we walked through the reception area for the ballroom, the music was blaring for a wedding and when I went to reception to ask a question there were customers complaining about the noise level. Note: If you are not part of a wedding party or hen night and do not intend to be up partying late, ensure that you ask for a room away from this section of the hotel as it is highly disruptive. Fortunately we were in a different part of the hotel and unaffected by the noise.
Sunday morning we were in our room about 9.45 preparing to go to the spa when there was a power cut. The generator kicked in within about 20 seconds, but we discovered that our Suite (001) was situated right next door to the generator which made a huge din. We were popping to the spa anyway so didn't really pay much attention.
Alas when we got to the Spa, it had emergency lighting and they were waiting for the generator to kick in. It became apparant that the Spa doesn't have a self contained generator (as you would expect for a completely separate building), as in total there was no power there for about 30/40 minutes and clearly the power for everywhere just kicked back in and we were allowed to go into the pool area.
For a hotel of this level, I would expect a separately supported generator to be available for a spa area given that this must be where they are generating a large chunk of their revenues. The golf course was closed to do "adverse weather conditions".
My final comment was that upon check out - (note the hotel was busy the night before and the staff would have known this), check out is at 12noon, surprise surprise there was a hefty 10 minute queue to check out because only 2 staff were manning the reception desk. Also no sense of priority for customers with status.
We had a good weekend because we were redeeming points and the upgrade was obviously nice, however I think I'd have been a bit disappointed if I'd paid face value for the facilities we had.
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- Also Known As:
- Crowne Plaza Heythrop Park - Oxford Chipping Norton, Oxfordshire