After reading the reviews I was not expecting much, a small little cubby hole with few modern fittings, however I was plesantly surprised. I booked two rooms at a fantastic rate, that included breakfast. Check in was fine, was greeted by a lady called imogen (i think) she checked me in and off me and my boys went. My son had the smallest of the rooms which for a single teenager was fine, it had a modern shower room a comfy bed and a good size TV, there was a teeny tiny window, but seemed to let enough light through.
My room was bigger with a good size bathroom. I had a shower over bath combo, again a tiny little window, but let lots of light in. Although I was fine with my rooms, apparently there are smaller and not sure I would like to be in one of those rooms. I think the rooms I had were fine for a couple staying for a few days, but staying for a longer trip with suitcases and all, it may become a bit clustophobic.
One thing I really have to point out is the staff here are fantastic, Imogen was professional and friendly, many times I have come across professional to the point of rude, Imogen was not at all like this. She helped me with my taxi bookings and was always on the ball and accomodating, Johnathan too was brilliant, the poor chap was given the task of cleaning my toddler son's sick, but he did this with no fuss, poor lad was running around manning the bar and all sorts but he did all this with a smile, managment should realise that staff like this are hard to come by and should really not put so much upon them as it is staff like this whom "make" your hotel and keep it in the top scores. I had a few little issues but these were swiftly recified, everybody was friendly and couldn't do enough to help me.
So why only 4 stars? There were a few little issues such as my bathroom having a foul smell of drains, however once reported the maintanence guy was up within 30 minutes and sorted everything out, my room was missing body lotion, the housekeeper did not replenish my tea and sugar, my room and the hotel in general was super hot, the AC is very good and managed to cool me down, but had to keep it on all night so the buzzing noise was irritating as I am a light sleeper, the room I was in was poorly laid out with sockets, there is a hairdryer in the room, but nowhere to plug it near a mirror, I had my straightners and had to borrow a extension lead so it could reach the mirror, my bathroom mirror lights were blown, but the strangest issue was breakfast.
I ordered breakfast room service and I mistakenly sent it to my sons room on the docket and he did not hear the knocking when it arrived due to being in the shower, it got past the time I ordered so I decided to look out the peephole just to see if they were coming and to my surpise the breakfast was left on the floor, uncovered, I have never experienced this, usually if there is no answer from the room, the food is simply left in the room. This is a case of health and hygene, one does not know who has been by and done something to the food, or if a little mouse took a nibble (not that I am suggesting there are mice), I found this quite shocking to be honest, BUT with that said when I complained to Reception, it was dealt with swiftly with no issue and a replacement offered...Again that wonderful service and professionalism defused a highly annoying situation.
The location is excellent, and my son enjoyed the tram :-) I am due to visit Notts again in the next few weeks and will certainly book here again! keep up the good work guys.
- Official Description (provided by the hotel):
- Nottingham’s newest 4 star boutique hotel, now open following an 18 month, multi-million pound refurbishment. Originally a Georgian townhouse dating from 1822, the Mercure Nottingham City Centre has been restored to its former glory, reclaiming its place as Nottingham’s finest hotel.Located in the heart of the fashionable Lace Market district, this chic property is perfectly placed only minutes from the Capital FM Arena, Old Market Square and Nottingham Castle. 76 individually designed bedrooms are completely unique, ranging from cute and cozy to grand and gorgeous. Every room is equipped with the latest amenities including ipod docking stations, interactive flat screen TV’s, air conditioning and free wifi.The hotel also boasts a stylish brasserie bar, spacious event rooms and a state of the art fitness centre to offer the best in guest comfort in a great city centre location. ... more less
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- Also Known As:
- Nottingham Comfort Inn
- Comfort Inn Nottingham