After having to re-mortgage my house just to take the children ice skating here, we encountered the worst family day out we’ve ever had. Not only was the ice an absolute mess with huge chunks missing, not one member of staff offered to help my child to skate even after he was declined a skating aid. I then made a complaint and although I know you don’t give refunds I’d have liked some alternative. The man I was referred too - the ‘manager’ - was the most helpless human and was so rude. He was more interested in flirting with the girl in the box office than talking to me. I’ve been the last two years and it was wonderful, obviously management has gone down hill. Such a shame.
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