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Novotel York Centre
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Reviews (2,629)
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775
1,084
515
162
93
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All reviewsswimming poolx boxseparate toiletexecutive roomsofa bedcar parkhalf termreception areagood sizeper dayreception staffoverlooking the rivercoffee machinecastle museumclifford's toweryork centrewalk into town
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2,055 - 2,060 of 2,629 reviews
Reviewed 25 April 2012 via mobile

one night stay this hotel. very helpfull staff, decent food and nice rooms. close to city centre and nice walk into town along the river. great base. staff clearly well trained and keen to help

  • Stayed: April 2012
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Thank asahio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded 26 April 2012

Good morning and thank you so much for your comments.I have shared them with the team as I know such recognition always goes a long way.

Thank you once again.

With kind regards,

Christophe Ughetto

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2012

We stayed here over the Easter holidays with our two boys aged 5 and 7. Friendly and courteous reception staff and the rooms were spacious and comfortable. Selection for breakfast was excellent and of a very good standard. We also stayed for the buffet dinner (decent value at £42 for us all) which included a good choice of starters, mains (plenty of kid-friendly options) and puddings; the main highlight for the boys was the chocolate fountain (at breakfast next day I was asked 'Mummy where's the chocolate fountain?!'). The pool is pretty small and gets deep quite quickly (if you visit, get changed in your room as there are only 2 cubicles next to the pool and no toilet!). Can walk easily to the city walls, Jorvik and most of the attractions. The Wii and Kinect in the were nice touches and there was even a 'colouring station' for the kids too. Very family-friendly, would go back!

  • Stayed: April 2012, travelled with family
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1  Thank Sarah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded 26 April 2012

Good afternoon. Thank you for your comments. I am delighted to read the whole family had a good time recently at the Novotel York. I am very much looking forward to welcoming you back to the hotel.

Thank you once again.

With kind regards,

Christophe Ughetto

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Reviewed 23 April 2012

I have stayed in the novotel twice, both times it was for new year. The hotel itself is modern and welcoming. The staff on reception are usually very helpful and give you a guide as to where your room is. There is a wii for the kids to play on and a nice bar area with lots of seating. There is also an indoor pool. The restraunt is also located to the left of the bar and serves food till quite late. There are both stairs and lifts to access the upper floors. We stayed in the same style room on both visits. The rooms are equpied with a large double bed, bathroom with bath/shower, seperate toilet, wardrobe with hangers, dressing table, hairdryer, tv, phone, tea/coffee, kettle.
The room was clean and so was the bathroom, my only complaint was that we were in a room at the end of the hall and it was quite cold. The hotel also offers room service which they serve till quite late at night. The breakfast available offers a good selection of cooked food, cereals, fruit, yoghurts, nuts and juices. My only suggestion for the hotel is that they should offer vegetarian sausage. As i am vegetarian all i could have was toast, hash browns and beans. I do like scrambled egg, but the egg they served looked really sloppy. However this is a personal choice.
The hotel is located near to the town and is a 5minute walk to the shops. It also within walking distance of the york dungeons and jorvik. There are also restraunts near by if you do not wish to eat in the hotel.

Room Tip: Rooms at the ends of hallways are quite cold so ask for a room with a more central location.
  • Stayed: December 2011, travelled with family
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1  Thank L1M5W10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded 24 April 2012

Good morning. Just a few words to thank you for your comments and your regular visits to our hotel. I just had a quick meeting with our head chef with regards to the vegetarian sausages and we will ensure they are part of the buffet on a daily basis.

Thank you once again for your custom and we do hope to see you again soon.

With kind regards,

Christophe Ughetto

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Reviewed 16 April 2012

  • Stayed: April 2012, travelled with family
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded 18 April 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 16 April 2012

  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded 18 April 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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