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“need to sort out price of there mini bar and evening meal option”

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Novotel York Centre
Ranked #32 of 45 Hotels in York
GreenLeadersBronze level
KENT
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“need to sort out price of there mini bar and evening meal option”
Reviewed 14 April 2012

me and my wife and 14 year old son stayed there from 11/4/12 to the 14/4/12.there are are a couple of staff who went that extra mile.one sorting out timetables for the bus to get us to whitby and back..the other was a blonde lady on many occasions met are requirements to which we asked her advice on.the breakfast is just 100%.after a long train journey to york and checked in and got to are room me and my wife thought we would have a beer,when we looked at the prices for small beer we said no not at them prices,even a can of coke would of cost £2 we even refused to pay that,but apart from that the hotel and staff are faultless.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TROY2Kent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 18 April 2012
Good morning. Thank you very much for comments. I am very pleased to read you found our staff to be helpful and have noted your comments with regards to our in room mini-bars. I hope we will have the pleasure to welcoming you back in the future.

With kind regards,

Christophe Ughetto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,332 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Manchester
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 April 2012

A generally good hotel for a short stay. Booked late so very little choice as it was the Easter holidays. Family room was good size and comfortable. We booked this hotel in favour of a few others as it had a pool but it was quite small and as it was holiday time it was full each time we went. There are only 2 changing cubicles which wasn't enough.
We had breakfast in the hotel which was good. Good choice from cereals and fresh fruit to hot breakfast buffet. Found then front desk staff very helpful and friendly and there was even a call to the room a short time after we'd checked in to make sure everything was ok.The attractions of York are only a short walk away and the desk staff suggetsed a great restaurant to us. For those wanting to eat in then hotel I did notice there was a special price offer on for a family meal during the Easter holidays.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rorydom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 18 April 2012
Good morning. Just a few words to thank you for your feedback. It is true that during the school holidays the pool area does get very busy and am very happy to read you did appreciate the call from reception.

Thanking you once again.

With kind regards,

Christophe Ughetto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 April 2012

We liked a lot about this hotel. The rooms were clean and very well designed, with separate toilets and a door between the bedroom and bathroom and loo. The staff were extremely polite and very well drilled.

The lobby area was spacious and had toys and a colouring area for children.

Breakfast was good with plenty of choice, but not excellent: the scrambled eggs were the consistency of porridge and the tomatoes were underdone.

The pool was almost empty every time we used it and we had great fun with our toddler, but we don't think it was very clean. However, there were plenty of clean towels available for bathers, which was a refreshing change from normal in other hotels.

It's not on the best side of York and, unlike strolling down Bootham, walking into the city is not a life enhancing experience. The first night there we suffered from the noise from a fair in a nearby coach park which kept our toddler awake passed 9 o'clock. We suggest the hotel lodge a complaint with the City council for allowing a noisy fair to pitch so near to a large family hotel.

Despite our reservations, we still think this is a good hotel to go to if you have children. Certainly, our toddler didn't want to leave.

The hotel is also extremely relaxed about leaving bags there after check-out, which enhances the good value it offers because you can effectively increase the length of your stay in York by some hours as a result. It also has a couple of selling points over the family run hotels in Bootham. Breakfast lasts till 11am and checkout isn't till 12pm. All in all, it was worth the money.

Room Tip: Choose a room at the front of the hotel to minimize noise from fairs etc.
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jonathan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 18 April 2012
Good morning and thank you for your comments. I am delighted to read you enjoyed your stay. I can confirm that I have indeed passed on your comments with regards to the fair being held on a nearby car park. From what I can read, you must have used the path at the front of the hotel to go to the city centre. Should you stay with us again in the future, please contact reception as there is another path following the river which will bring you right in the heart of the city centre within a few minutes. No cars, only a few geese! and a much better scenery.

Thank you once again.

With kind regards,

Christophe Ughetto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel York Centre

Property: Novotel York Centre
Address: 4 Fishergate, York YO10 4FH, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in York
#8 Business Hotel in York
#9 Family Hotel in York
#14 Luxury Hotel in York
Price range (per night): ₹ 6,714 - ₹ 16,827
Hotel Class:4 star — Novotel York Centre 4*
Number of rooms: 124
Official Description (provided by the hotel):
Novotel York Centre hotel is a 3 star hotel, ideally located on the banks of the river Foss, alongside the historic city walls, within 5 minutes walk of the main city centre and a short drive to the University of York. All the en-suite contemporary rooms have internet access and satellite TV. Facilities include Elements Restaurant, Bar, indoor heated swimming. There are 8 fully-equipped function rooms for up to 210 people, perfect for meetings or weddings. ... more   less 
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Also Known As:
Novotel York Centre Hotel York
Accor York Centre
Hotel Novotel York
York Novotel

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