We stayed here for 6 nights in July and generally found the hotel to be excellent. The doorstaff were very welcoming and having helped with bags they then looked after the valet parking. We found them to be very helpful and friendly throughout our stay as were the concierges.
Check in was dissapointing, one receptionist was busy with other guests and the other was far more interested in her computer than in actually acknowledging our existence. A smile would have been a good start, but the whole process was cold, we certainly were not made to feel welcome. Also be warned that they will take £100 per night off your credit card to cover anything you charge to the room (not good when staying 6 nights). I would expect this in a large hotel chain, but was surprised it happened here.
The room (422) was lovely overlooking the city walls (and away from the noisy building site). We had requested a quiet room when we booked and this was perfect. Comfy bed, plenty of space, large bath and a powerful shower (although exceptionally hot water even on the coldest setting). Good air conditioning too.
More free bottled water in the room would have been nice though.
Breakfast is good, but ridiculously expensive, we only ate it in the hotel on the day we were leaving as we needed to get going early. There are plenty of much cheaper, but still very good, options just over the bridge towards the Minster. Baileys Cafe being one.
We ate in the hotel restaurant on two nights and the food was excellent. The staff in both the restaurant and bar were very good and the prices were very reasonable for the quality of food.
The hotel location is perfect for exploring York, all the main tourist attractions are within walking distance, as are countless very good pubs, bars and restaurants.
Overall a very good hotel, but the reception experience let it down for us.
- Official Description (provided by the hotel):
- With stunning views of the Minster and the city’s ancient walls the Grand Hotel & Spa enjoys an enviable central location as York’s only five star hotel. Built in 1906 as one of the great railway buildings of York, the hotel’s graceful Edwardian architecture is complemented with fine dining and a luxurious spa complex that features an indoor pool and treatment rooms. All 107 guest rooms are individually designed and furnished to an extremely high specification, creating an indulgent yet unpretentious environment for both leisure and business travellers. And private dining facilities, an open air roof garden and elegant function rooms, provide a plethora of unique options for events and meetings. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Agoda, Ctrip TA, Prestigia and HotelQuickly so you can book your The Grand Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Cedar Court Grand Hotel York
- Cedar Court Grand Hotel And Spa