I booked this hotel based on my experience of the chain. Unfortunately, I was sorely disappointed. Frankly, the whole place is just shabby and down-at-heel.
My worries began when I found that the hotel is handily placed for the industrial estate - in fact, is situated on the edge of it. Well, the place can't help being where it is. But the location certainly doesn’t help.
The building itself is circa 1970's in appearance, and it looks like nothing has been done to the internal decor since then. For example, the restaurant's fake wooden beams and mud green chairs would look more in place in “Abigail’s Party” than a 21st century, four star hotel, and give the whole place a thoroughly depressing air.
The rooms are clean, but again, seriously in need of a refresh which goes beyond the simply decorative. As with another reviewer, the bath enamel in my bath was so scratched that the whole bath looked grubby, even though in reality, it was spotlessly clean. The bathroom fittings also were so scratched they looked like they were covered in lime-scale, even though again, they were clean. The soap dish on the wall, cracked all the way across and artfully but obviously repaired didn’t do anything to improve the ambiance.
The one thing which makes the place stand out however is the enthusiasm of the staff. They really are trying, even though frankly, some of the younger members of the team still need customer service training. They don’t lack enthusiasm or indeed personal charm, but they do lack polish.
This is a clean, tidy place to sleep. What this is not is “four star”. The tired, dated décor and down-at-heel appearance left me with the feeling that the place is both depressing and really is very over-priced for the standards it actually delivers. As I say, I was deeply disappointed.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Agoda, Booking.com, Expedia, TripOnline SA and HotelQuickly so you can book your Mercure Norwich Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ramada Norwich
- Norwich Ramada