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“Delayed Heathrow to Paddington”
Review of Heathrow Express

Heathrow Express
Ranked #31 of 308 Transportation in London
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Attraction details
Recommended length of visit: <1 hour
Owner description: Heathrow Express is the fastest way between Central London and Heathrow Airport. With frequent departures and a 15 minute journey time to Terminals 2&3 and a few minutes more to Terminal 4 or 5, the non-stop service achieved 96% overall satisfaction in the latest National Rail Passenger Survey. On board the modern fleet of fully electric and air conditioned trains customers can enjoy complimentary 4G Wi-Fi, at seat power, dedicated luggage space and good accessibility for wheelchair users.
Reviewed 6 April 2018

On a Saturday where my flight was already delayed one 1/2 hours, it was disconcerting to arrive at the Heathrow Express to find that it was only operating every 30 minutes rather than the promised 15 minutes. To add insult to injury, when the train did arrive it was a short train. Result is many customers had to stand for the ride to London. WIFI also did not work. If more than 1 person I believe that a taxi is a better value.

My return trip to Heathrow was better, however the memory of my Saturday adventure cannot be erased.

1  Thank flamingo150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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87 - 91 of 1,018 reviews

Reviewed 28 March 2018 via mobile

Needs new management. Always delayed. Short trains so most people stand. Over priced. Tube runs on time. Might take a bit longer but you know that you will get there

2  Thank GTAUH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2018

Yes the trains go every 15 minutes and the train is nicer than the Heathrow connect. However for the extra you pay you get nothing extra in terms of service, ease of use or advantage apart from you can take either train to the airport.

Thank AMystry20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2018 via mobile

Super expensive, terrible quality; no elevators so hard with a suitcase. 22 pounds for a short travel, the Uber quote was lower and the quality was so bad! Take an Uber!

Thank Vincent V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 26 March 2018

I was dubious about using the Heathrow Express after reading the many bad reviews online. However, I can only speak for our personal experience, which was actually good. We bought advance tickets online, avoiding the absurd costs of buying a ticket on the day - it's definitely a rip-off if you pay full price for a 15 minute journey.

I read about the long walks to the platform, but from terminal 3 arrivals, it was an easy walk down a ramp from the arrivals area, to a lift and then the platform. Trains were on time, and the Express service was non-stop into Paddington. There were plenty of seats, everything was clean and tidy, tickets were checked, and we were in London quickly. From there, it was painless to change to the Underground and get on with our day. If you have a lot of luggage it might be inconvenient, but if you're travelling light and have things to do in the Paddington area, it can be useful.

2  Thank esiok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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