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“A bit of disappointment ”
Review of Ham Holy Burger

Ham Holy Burger
Ranked #7,970 of 24,837 Restaurants in London
Cuisines: Italian
Neighbourhood: Marylebone
Restaurant details
Neighbourhood: Marylebone
Reviewed 6 April 2018 via mobile

We wanted to have a quick lunch break during the shopping day. It took however for almost one hour, when we finally got our food. Surprising thing was there didn't seem to be rush or hurry in any way. The staff just simply were not interested in us. One point was saved when the food finally arrived it was ok, nothing special but ok for a department store restaurant food. With that price it maybe should have been ok+. We Finns are not jused to complaint but the decision of course here is that we did our only two visits to this place - the first and the last. Our quick lunch took almost two hours.

Thank Jari S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 150 reviews

Reviewed 1 April 2018 via mobile

Turned up late afternoon and restaurant was quiet with only 2 or 3 tables occupied. Even so, we waited several minutes to be seated and the poor service from the 3 staff continued throughout the meal.The staff seemed more interested in talking to each other than serving their customers. I had the vege burger which just fell apart and was nothing like gourmet. The shakes were fine. When asked, I said the food was disappointing and the waiter said nothing, just walked off! Given the prices and the 12.5 service charge this was a rip-off. Surprised John Lewis tolerate thus in their flagship store.

1  Thank DanAirUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

As we waited to be seated, a member of staff came up and greeted a friend, ignoring us. We were eventually seated and waited another 10 minutes for our order to be taken (it was quiet and 3 staff were just chatting). We weren’t offered water and had to ask for it. Milkshakes were small and not properly mixed (£6). Burgers were small and average and greasy stale tiny portion of chips £3 extra. When a waiter came to clear the plates he asked if everything was okay and my husband said actually it was disappointing - the waiter just walked away. They added 12.5% service charge - £65 for 3 people what a rip off. I wish we’d read some reviews before going there, thinking that it was in John Lewis and that might mean it was good. To add to that, the toilets in the restaurant were dirty, no toilet roll in my cubicle and most of the soap dispensers were empty. Avoid!

Thank ShrimpUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2018 via mobile

The food here was incredibly disappointing. I had the pulled pork sandwich which was so saturated in fat that the bread was soggy and falling apart. The pork itself was lacking in any flavour (it didn't appear to have any sauce, aside from oil). My colleague had a similar issue with his burger which had an unwieldy mountain of cream on top that went everywhere and he complained too that it really didn't taste of much at all. This might have been because we had to remove the bacon (which he'd asked not to be served for religious reasons but it came with it anyway). All in all very disappointing.

1  Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamoxfordst, Manager at Ham Holy Burger, responded to this reviewResponded 13 March 2018

Dear Chris,
thanks a lot for your feedback, we have already share it among our staff.
We hope to see you soon
Best Regards
Serena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2018 via mobile

The best burger place in London. Good choice for salads lovers. Very delicious ice creams and milkshakes.

Thank IVK0103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamoxfordst, Manager at Ham Holy Burger, responded to this reviewResponded 13 March 2018

Ciao Ivk0103,
thanks a lot for your lovely words, we always try to do our best!
Grazie mille
Serena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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