Have stayed here probably over 15 times since it opened. Perfect location for the theatre, and I go to London about 5 times a year for that specific purpose.
Many of the staff from a few months ago are no longer there, which is not unusual. Requests to have room cleaned prior to 1300 was honoured only once. I have never had a problem with such a request in previous stays. Staff was mostly friendly and helpful, especially the few that recognized me Prices have really increased, but you pay for the location. Housekeeping appears overwhelmed and one of the ladies told me that she had 26 rooms to clean that day. Also the chair in room was quite stained, so I just placed an extra towel over the seat.More
- Free Wifi