My reviews are always honest and fair. So please don't think I complain frequently.
My husband treated me to two nights on board the Sunborn. We travelled down from Derbyshire. That I will review separately.
We ate out on our 1st night. The prices for food and drink are ridiculously extortionate.
Breakfast on the 1st morning was a cooked full English buffet, cakes and cereal and was very adequate. The venue is small and I did comment that had the yacht been full, I was unsure where every one would sit.
Later that day my Cousin and Partner arrived to stay on board for the one night. This was August Bank Holiday Weekend. Because it was raining we stayed on board that night and ordered two platters to share, plus 4 drinks. That was £120
Monday morning we had agreed to meet for breakfast at 9am. On arrival there was a very long queue to be seated. We we're, however, seated in about 10 minutes and told to help ourselves. We were asked what hot drinks we required. On approaching the very busy breakfast bar, people were asking the waiters, how much longer the hit food would be. They had run out of most items, and when the containers were replenished, there would only be approximately 6 to eight items put in, not a tray full. We got what we could, under the terrible circumstances and more food finally arrived - only to find they had run out of plates and they had no more of those to replace the last ones with. So people used bowls. So then they ran out for the cereal eaters. Meanwhile our hot drinks STILL hadn't arrived. I was so embarrassed having encouraged my family to join us.
As we were leaving I spike to the restaurant supervisor at her desk and asked if the afternoon tea we had booked later, would be better organised. She said she hoped so. So did I when it was costing £35 per person.
We returned for our sitting at 2.30 and asked if we could sit on the deck. The Supervisor did nt seen that keen but the waiter was very helpful.
He came to take our order, however I explained that we pre ordered the Under The Sea Afternoon Tea and the Traditional one, two weeks prior. He said they weren't aware but it wasn't a problem. He came back and took the tea orders.
The food arrived. I was shocked. It was a disaster on two lots of three plates. The presentation was dreadful and the sandwiches were stale.
I have posted the photos of what is on the website and we thought we would get and what we actually got. It false advertising! I asked to speak to the manager. I was so ashamed that again if encouraged my family to pay this Money for such a disgusting mishmash.
After waiting 20 minutes no manager came so I went from the deck to speak to the female supervisor, but she was on the phone. I showed the waiter the photos of what we were expecting. He said he'd been on board a year and had never seen anything presented like the photos showed. The Supervisor continued with her call and at no point did she cone to find out the problem.
After a further 10 minutes we decided to leave. My husband and family checked out who a I waited, for the infamous manager. Finally a young man appeared and sat with myself and my cousin to document our complaint. He said He wasn't a manager but was acting up in is their abcence. In a very controlled way I explained about the photos and what we were expecting for our £140.00 and whilst there, and had the opportunity, we both complained about the food and service at breakfast too.
He was very polite and apologised and said thast someone would get back to me within 48 hours.
Well readers, I delayed my review, to enable them to eight their wrong. However, that was over a month ago and we have heard absolutely nothing.
It's a great place to rest your head but eat at any one of the superb local restaurants at a 1/4 of the price. The Crown Plazza delivers the same menu does lot less. Most serve breakfasts too.... and now we know why!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.