Always clean, calm and comfortable in the bedrooms and yet modern and buzzing downstairs. Superb location just a few minutes walk from Covent Garden and China Town. Excellent customer service. Great food and coffeeMore
Always clean, calm and comfortable in the bedrooms and yet modern and buzzing downstairs. Superb location just a few minutes walk from Covent Garden and China Town. Excellent customer service. Great food and coffeeMoreShow less
Thanks for your review, great to hear you loved your time with us! Lovely to know the team were all on point and you enjoyed the atmosphere throughout. See you back soon!
Great location between Kings Cross and Covent Garden. Modern, different, relaxed and very quiet even though our room looked on to a very busy road.
Vibrant reception, lounge and bar area ALL day and night. Only suggestion would be to consider having a residents lounge so they can escape the noise (DJ) if they would like a quiet drink, coffee and waiting area pre and post check in.
Thanks for your review, great to hear you enjoyed your time with us and the location and room worked so well for you. Our lobby is a popular spot. Next time you're with us, ask one of the team and they'll do their best to score you a seat in a quieter area.
We stayed for two nights at a weekend for a city break to visit the British Museum. Hotel is really convenient for the Museum. We thought the room was great, and breakfast bag delivered to the room a good option. However, the first thing that was disappointing was on our first morning when we went to try and get coffee in the ground floor restaurant. A waiter who was clearing the table said he would be back to take our order but no one appeared for more than five minutes. As we wanted to get to the Museum we just left and for one on the way. If you are going to have table service you need to take an order within a few minutes of people sitting down - we only wanted a coffee! We left our room at 10am. On returning just after 3pm, our room still had not been serviced. I had to call down to reception and ask them to send someone. This is my pet hate on a city breAk. You get back to your room tired after having been out for hours and just want to relax before you go out for dinner. Then you have to waste time while someone comes to sort out the room, when they have had hours to do so when the room was empty. The receptionist did not even apologise. Not impressed.
Thanks for sharing your feedback, so sorry to hear you had a bad experience. We’d love to make it up to you - please email email@example.com so we can look into this.
The friendliest, funnest, most convenient place to stay in London. So pleasant and handy you could never go anywhere else! The rooms - super quiet and super well-designed. The service - so friendly. The restaurant - rapid service, friendly staff, good food.
Thanks for your review, pleased to hear you loved your time at The Hox and the location and rooms worked so well for you. We'll look forward to seeing you back soon!
Ok, so this place has a lot of pluses! It’s in a great location with lots on your doorstep and the West End a stones throw away too. The decor is cool and funky and the staff are great. Despite being on main roads it is very quiet.
The real let down for me is the rooms. We stayed in cosy double, and it was very cosy indeed! I’ve stayed in CitizenM hotels quite a bit and I think the real advantage for them is that they don’t try to make a tiny room look or act like a conventional hotel room. Instead they completely redesigned the whole room concept and despite being tiny it works. The rooms at The Hoxton just don’t work for us - two people with luggage tying to navigate around a very tiny space that isn’t really that well designed (but very well styled I have to say).
As I say, lots of pluses but I’d avoid the smaller rooms. Also the bar area gets VERY busy so go to the Princess Louise pub a few doors down which is a real gem
Thanks for your review. Pleased to hear the location suited you well and you loved our design of the place. Really sorry to learn you didn't love the room though and that it didn't seem so functional for you – that’s a real shame, our team do design carefully to utilise the best of the space. Next time though, we’d maybe suggest a roomy for a little more wiggle room. Hope to see you back soon!
It's really hard to review the Hoxton as some things are really good, like its design, and some are really bad, like the total impossibility of feeling at home.
Altogether when you compare with the other "high end" hotels the Hoxton Holborn is still a good option but it is very far from being perfect.
-The staff was very helpful arranging the reception of that arrived before I did.
-I stayed in one of the larger rooms and it's design was gorgeous.
-Location makes it easy to get anywhere.
The not so good:
-The lobby is packed with "nomad workers and their Mac" making it impossible to seat down.
-Given the price-tag, the breakfast in a bag is a ridiculous gimmick. They actually managed to forgot to deliver mine once.
-You cannot cancel your booking.
-my room was too dark.
Thanks for your review, great to hear you enjoyed your time with us and the location worked so well for you. Nice to know the team were all lovely and welcoming and you liked the design of the rooms too. Our brekkie bag is just a little something to get your morning off to a good start – so sorry that you didn’t get your bag one morning though, that’s not cool – we’ll look into that!! Our lobby is a popular spot, we know it’s annoying if you can't get a seat. Next time you're with us, ask one of the team and they'll do their best to score you a seat.