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Reviewed 18 November 2017 via mobile

We stayed for two nights at a weekend for a city break to visit the British Museum. Hotel is really convenient for the Museum. We thought the room was great, and breakfast bag delivered to the room a good option. However, the first thing that was disappointing was on our first morning when we went to try and get coffee in the ground floor restaurant. A waiter who was clearing the table said he would be back to take our order but no one appeared for more than five minutes. As we wanted to get to the Museum we just left and for one on the way. If you are going to have table service you need to take an order within a few minutes of people sitting down - we only wanted a coffee! We left our room at 10am. On returning just after 3pm, our room still had not been serviced. I had to call down to reception and ask them to send someone. This is my pet hate on a city breAk. You get back to your room tired after having been out for hours and just want to relax before you go out for dinner. Then you have to waste time while someone comes to sort out the room, when they have had hours to do so when the room was empty. The receptionist did not even apologise. Not impressed.

Stayed: November 2017, travelled as a couple
Thank 268Vee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoxHOLBORNTeam, Guest Relations Manager at The Hoxton, Holborn, responded to this reviewResponded 20 November 2017

Thanks for sharing your feedback, so sorry to hear you had a bad experience. We’d love to make it up to you - please email kelly@thehox.com so we can look into this.

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Reviewed 17 November 2017

The friendliest, funnest, most convenient place to stay in London. So pleasant and handy you could never go anywhere else! The rooms - super quiet and super well-designed. The service - so friendly. The restaurant - rapid service, friendly staff, good food.

  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Andrew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoxHOLBORNTeam, Guest Relations Manager at The Hoxton, Holborn, responded to this reviewResponded 20 November 2017

Thanks for your review, pleased to hear you loved your time at The Hox and the location and rooms worked so well for you. We'll look forward to seeing you back soon!

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Reviewed 16 November 2017 via mobile

Ok, so this place has a lot of pluses! It’s in a great location with lots on your doorstep and the West End a stones throw away too. The decor is cool and funky and the staff are great. Despite being on main roads it is very quiet.

The real let down for me is the rooms. We stayed in cosy double, and it was very cosy indeed! I’ve stayed in CitizenM hotels quite a bit and I think the real advantage for them is that they don’t try to make a tiny room look or act like a conventional hotel room. Instead they completely redesigned the whole room concept and despite being tiny it works. The rooms at The Hoxton just don’t work for us - two people with luggage tying to navigate around a very tiny space that isn’t really that well designed (but very well styled I have to say).

As I say, lots of pluses but I’d avoid the smaller rooms. Also the bar area gets VERY busy so go to the Princess Louise pub a few doors down which is a real gem

Stayed: November 2017, travelled as a couple
1  Thank Clarkieessential
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoxHOLBORNTeam, Guest Relations Manager at The Hoxton, Holborn, responded to this reviewResponded 17 November 2017

Thanks for your review. Pleased to hear the location suited you well and you loved our design of the place. Really sorry to learn you didn't love the room though and that it didn't seem so functional for you – that’s a real shame, our team do design carefully to utilise the best of the space. Next time though, we’d maybe suggest a roomy for a little more wiggle room. Hope to see you back soon!

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Reviewed 15 November 2017

It's really hard to review the Hoxton as some things are really good, like its design, and some are really bad, like the total impossibility of feeling at home.
Altogether when you compare with the other "high end" hotels the Hoxton Holborn is still a good option but it is very far from being perfect.

The good:
-The staff was very helpful arranging the reception of that arrived before I did.
-I stayed in one of the larger rooms and it's design was gorgeous.
-Location makes it easy to get anywhere.

The not so good:
-The lobby is packed with "nomad workers and their Mac" making it impossible to seat down.
-Given the price-tag, the breakfast in a bag is a ridiculous gimmick. They actually managed to forgot to deliver mine once.
-You cannot cancel your booking.
-my room was too dark.

  • Stayed: November 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank dhanau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoxHOLBORNTeam, Guest Relations Manager at The Hoxton, Holborn, responded to this reviewResponded 16 November 2017

Thanks for your review, great to hear you enjoyed your time with us and the location worked so well for you. Nice to know the team were all lovely and welcoming and you liked the design of the rooms too. Our brekkie bag is just a little something to get your morning off to a good start – so sorry that you didn’t get your bag one morning though, that’s not cool – we’ll look into that!! Our lobby is a popular spot, we know it’s annoying if you can't get a seat. Next time you're with us, ask one of the team and they'll do their best to score you a seat.

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Reviewed 13 November 2017

Fantastic hotel in a great location. Room size was more than adequate and service was really good. Can't complain at all!

The radio was on when we entered the room which was a nice touch, and the gran and go breakfast bag was a really good idea too!

  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank grahamalexr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoxHOLBORNTeam, Guest Relations Manager at The Hoxton, Holborn, responded to this reviewResponded 14 November 2017

Thanks for sharing your feedback, great to hear you loved your stay with us, with our comfy beds and quiet rooms. We do aim to please! We’ll be sure to let our team know they were all on point. We’ll look forward to seeing you again soon!

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