Hello, I'm going to be controversial here, but for the first time ever I am writing a bad review. This is a beautiful bookshop, a trove of interest, and I write a lot in my spare time. However, I came in yesterday and decided to just buy a card and one of their lovely bags, for a present. I couldnt find my visa card in my purse and said 'oh sorry, its in my phone case' and the young woman on the till said, in an extremely loud and condescending voice, 'your case is in front of you and your glasses are on your head'. I just looked confusedly at her and then thought...did I ask for that? The server next to her looked totally embarrassed but said nothing. Hence she will think that is ok. Did she know about customer service training or was she being entitled? I will leave this here, await the managers' reply. Lovely store BTW, sad this happened though but if I dont mention it then this young woman may do it to someone else. Granted I wasnt going to a book-signing, or buying a lot, I was buying a bag and a card, but never take your reputation for granted or be complacent, it always comes back to bite you!