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“What a fantastic stay.”

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Hilton London Tower Bridge
Ranked #172 of 1,089 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
spain
Level Contributor
53 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“What a fantastic stay.”
5 of 5 bubbles Reviewed 13 September 2012

We stayed at this hotel Aug 2009 for 1 week whilst sightseeing in London. Its location is just brilliant, only a short walk to the tube station and near shops ,bars and restaurants. Round the corner is Tower Bridge where its nice to stroll along the edge of the Thames in an evening when the weather is good. The room was big and spotlessly clean. We had room service a few nights and that was excellent quality. Breakfast was one of the best we have had in a hotel, lots of choice and great quality. Staff were very helpful and friendly. We will be staying here again.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank justfourofusnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, 24 September 2012
I appreciate the time taken to post feedback about your stay at our hotel. I was so encouraged to read that you enjoyed your stay so much.

We endeavour to provide superior customer service and my team go out of their way to provide friendly and professional service.

We hope to be able to welcome you back in the near future.

Sven M. Goosen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,924 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (529)
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Leicester, United Kingdom
Level Contributor
72 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 12 September 2012 via mobile

By far one of the best hotels we've stayed at in London. Few minutes walk from the tube.. Right next to the river, everything is at the doorstep. Very clean and brilliant service. Food and drinks at the hotel slightly pricey but then they always are at hotels

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Family1232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, 13 September 2012
I was so pleased to hear that you loved our location so much. We are excellently located in terms of tourist attractions, transport methods, restaurants and bars.

We hope to be able to welcome you back in the near future.

Sven M. Goosen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
leeds
Level Contributor
107 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed 12 September 2012

well situated particularly if using public transport or taxis.No parking on site .. nearest parking is about 10 -15 mins walk .. costs about £24 overnight.Thats the only Jip!

otherwise excellent hotel, good sized rooms ,attaentive staff and right next to the river.Good eating places in and around the hotel.Visit the executive floor common balcony for views of the "shard" near by

we will stay here again.

Room Tip: no river views hence ask for views of the Shard if intrested
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vinchy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, 13 September 2012
Thank you for taking the time to post feedback. We value guest comments and were glad to hear that you found our location to be so excellent. We really do have some amazing views of the Shard from our City Terrace and we look forward to your next stay with us.

Sven M. Goosen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
1 review
5 of 5 bubbles Reviewed 11 September 2012

The Hotel is 2 minutes walking distance from the London Bridge station (Jubilee line) . It is very modern hotel, the room was very nice and clean and the stuff was kind and helpful. We found a deal on this hotel so it was more than a value worth.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yoav A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, 13 September 2012
I was so encouraged to read that you loved our hotel and our location so much. We pride ourselves in offering superior service in warm and caring environment.

We hope to be able to welcome you back in the near future.

Sven M. Goosen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cool
Level Contributor
87 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
5 of 5 bubbles Reviewed 11 September 2012

This is part of a continuing series of my impressions and experiences staying at various hotels and resorts while traveling to attend concerts worldwide. This review is for the Hilton London Tower Bridge Hotel in London, England for a stay in August 2012. It definitely has earned my highest recommendation.

Property: Hilton London Tower Bridge Hotel
Location: London, England
Address: 5 More London – Tooley Street, London SE1 2BY, England
Phone: (888) 414-2018
Website: www.hilton.com
Room Type/Class: Double Hilton Guest Room (Room 1105, Room 1114 – though I believe these were upgrades from my booked room rate)
Date: August 19-27, 2012
Booking Source: Direct via Web
Overall Rating: 5/5 [Note: Score is totally subjective based on price, location, and comparison to "like" properties within same area and price range]

I have stayed at a number of different hotels in London in the past three years or so, and this was my first stay at the Hilton London Tower Bridge. I had not stayed in this general area previously, but there was a special 40% off offer through Hilton for their properties at the time that I was looking to book a two-week stay following the Olympics, and I thought that I would try something new.

The property itself felt very “new” in every way, and upon arrival I was impressed with the front desk staff and their efforts to accommodate an early check-in following a redeye transatlantic flight (which they did, and I appreciated it).

The lobby area is quite large, with two restaurants, a bar, and lots of places to sit and relax. There is also a concierge desk which was always staffed and they were always extremely helpful as well.

The room I was booked it was on the 11th floor, near the top. It was of a good size for a London room (though small by U.S. standards). It was very nicely appointed, nice furniture, and a comfortable king-sized bed with a “real” mattress (unlike a lot of UK beds, which are frequently two smaller mattresses side-by-side or futon-like non mattresses, both of which can be uncomfortable).

Unusual for a London room, it featured both a soaking tub as well as a separate stall shower. And unlike most London hotels, you don’t feel like you are going to fall trying to get in and out of either.

The room features some closets with some shelving, but there is no where else in the room to store your clothes for an extended stay, so I would say it could get crowded with more than two people if you want to get your clothes completely unpacked out of your luggage.

There is a desk with wired or wireless Internet options (cost varies depending on your booking and your status with Hilton – it was free for me). It was appropriately fast, and fast by UK standards.

There are a number of other in-room amenities, including a small fridge – though mostly stocked at a pay-per-use system, there is a small space for your own things. There is also a coffee/hot water maker and some dishes and glasses. There is also an electronic safe in the room, just large enough to accommodate a 15.4″ laptop and other items on top.

The views from the room I was in were nice enough, but nothing spectacular – mostly looking at the offices in the adjacent commercial space.

There is an awesome executive lounge on the 9th floor with an outdoor balcony with high tables and chairs with awesome views, and in inside area with couches and dining areas. There is a buffet breakfast most of the morning, wine, cheese and crackers, and appetizers in the evening, and other goodies. I had access to this as a Hilton Gold member (all gratis), but am not sure of the availability, if any, for non members. There are also a few computers to use here, and a printer (though if you need to print off your own system, make sure to bring a USB card (weren’t compatible with SD cards). This was a fantastic amenity though; can’t recommend it enough.

In addition to all of those pluses, I can’t rave enough about the location. Fantastic.

The hotel is about a 10 or so minute walk from the London Bridge tube station (and a direct walk on the same street).

It is about a 2 minute walk to two different markets (one is probably the largest “grocery store” I’ve found in London), as well as a pharmacy, lots of take out food places, and some nice restaurants and other attractions.

For me, probably the nicest thing about the hotel is that you are about a three minute walk to the River Thames, with awesome views of the Tower Bridge, the Tower of London, the HMS Belfast, London Bridge, etc. It’s so awesome to stroll just outside of your hotel on a wide pedestrian-only sidewalk right to all of these attractions.

On top of all of this, I can’t say enough nice things about the staff at the Hilton London Tower Bridge. I would put them on par with the Four Seasons. They really went out of their way on a number of occasions to help with some challenges I had, not related to the hotel, and I truly appreciate all of the help they offered (I had to cut my trip short due to a family emergency). Special thanks and mention especially to Ms. Brazaityte, the Executive Floor & Lounge Manager.

All in all, the Hilton London Tower Bridge Hotel is far and away the best place I have stayed in London, and will definitely be returning there on my next trip, without a doubt. I can’t imagine anywhere else so perfectly matching my needs and exceeding my expectations.

One recommendation… I would suggest contacting the hotel in advance of your stay to arrange for transport to and from Heathrow, if that applies, as they work with private drivers who will take you to and from for about 65 GBP – well worth it, as I made the trek via the Tube coming in, and it was a bit of a drag with the transfers and such, especially if you have substantial luggage. If you travel light, not as bad, but the option is welcome.

One other note… my last night at the hotel I had switched to another room (from 1105 to 1114) on the same floor, but further down the hall, and facing the other way out from the building. There was a lot of noise from what I believe was the service elevator – doors slamming every few minutes during the times in which rooms were being cleaned. Also, the WiFi connection was extremely faint compared with room 1105, where it was excellent (in room 1105, I could make Skype calls with great quality, while in room 1114, I couldn’t even make an initial connection; additionally, my UK phone using Orange service had full signal in room 1105, and no signal at all in 1114). I think at least the cell phone issue is likely related to the blocking of the adjacent commercial building on that side of the building. Noted here as an FYI in the event you have issues in a room, it may be worth changing room – I was in 1114 only the one night, so it wasn’t a big deal.

Since my trip was cut a bit short, I did not finish getting all of the photos I had planned on, but there is not much I can do about that now…

Room Tip: Take advantage of Executive Lounge if you have required status, Wi-Fi and cell phone coverage varies...
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  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rock-Subculture
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, 19 September 2012
I really appreciate the time taken to post such an extensive review about our hotel property. I was so happy to read about your stay and to hear that we had impressed you in so many different areas.

We are ideally located in terms of transport hubs, tourist attractions and food and beverage outlets. We hope that you will return to us again in the near future.

Sven M. Goosen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton London Tower Bridge

Property: Hilton London Tower Bridge
Address: 5 More London - Tooley Street, London SE1 2BY, England
Phone Number:
Region: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#40 Green Hotel in London
#88 Business Hotel in London
#93 Family Hotel in London
#130 Romantic Hotel in London
#135 Luxury Hotel in London
Price range (per night): ₹ 12,993 - ₹ 32,127
Hotel Class:4 star — Hilton London Tower Bridge 4*
Number of rooms: 245
Official Description (provided by the hotel):
Set against the backdrop of one of the capital's most renowned historical landmarks, Hilton London Tower Bridge is on the doorstep of the city's financial and shopping districts. We're located in a prime sightseeing location, near to many of London's top tourist attractions. This, combined with fantastic dining, stylish rooms and first-class business and leisure facilities, means we have everything you need for an unforgettable stay in London. A choice of elegant rooms and suites await your arrival at Hilton London Tower Bridge. Select a spacious Suite with a separate living room and upgraded amenities. Upgrade to an Executive room to benefit from free breakfast each morning, refreshments through the day, and spectacular London views from the terrace. We offer a fantastic sightseeing location, within walking distance of the Shard, Shakespeare's Globe, trendy Borough Market, Tate Modern, HMS Belfast and the Tower of London. London Bridge Station is a 3-minute walk away, giving easy access via the Northern and Jubilee Lines to London attractions including Buckingham Palace, Westminster, the West End, Canary Wharf and the O2. Sip cocktails with family and friends in the lively atmosphere of the stylish TwoRuba Bar. Book a table for afternoon tea or simply relax with a newspaper and a fresh coffee. Feeling peckish? Sample mouth-watering snacks from the lunch and dinner menus. Drawing inspiration from the Italian way of life, Jamie's Italian is all about relaxing, sharing great food and enjoying each other's company. With its laid-back atmosphere, Jamie's Italian is the perfect spot to unwind with family and friends, while tucking into fresh pasta, beautiful antipasti, and delicious desserts. ... more   less 
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Also Known As:
Hilton London Tower Bridge Hotel London
Hilton London Hotel Bridge
London Hilton
Hilton Tower Bridge

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