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Ways to Experience London Eye
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Reviews (86,974)
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Traveller rating
45,599
26,608
11,117
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1,226
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Reviewed 3 weeks ago via mobile

We arrived 3 hours early as we left the Shrek adventure and walked the 100 yards to the London eye, however they let us board and what a great experience. An effortless flight, nice and air conditioned so you didnt feel cramped with some amazing views over London. Weather was not great, but everything else was really nice

Date of experience: August 2021
1  Thank Paul_Joesbury
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OfficialLondonEye, Customer Services Team at London Eye, responded to this reviewResponded 3 weeks ago

stranger – come back and see us again soon.

Check out the special offers on our official website to grab the best deal and experience London’s most iconic views again!

Kind Regards,

Roslyn,
Customer Services Team
lastminute.com London Eye

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Me and my friend arrived into London Euston Railway Station at around 10:35am. We were previously advised that this would be ok, by the company as we had a 11:45am booking for the London Eye's River Cruise, and the main London Eye Attraction at 2pm later that day. Now this bit was mostly my fault, but I need to explain some of it for the rest to make sense.

Me and my friend decided to go 1 stop on the Northern line on the tube, to drop off our luggage at my friend's hotel, but her hotel had a wrong address all over the internet (It was actually in Covent Garden), so then we went to get the tube to Waterloo station, to get the Jubilee line one stop to Westminster. We somehow managed to get on a wrong train, which was heading on the bank branch. So we then had to amend our plan, and get the victoria line to green park and then get the Jubilee line.

When we finally arrived at Westminster station, we then only had around 5 to 10 minutes before our 11:45am River Cruise booking. We then went to the station side of the river, where pretty much all of the other Thames cruises or boats go from, not realising that the London Eye River Cruise has its own pier, or piers. When we arrived to where we needed to be, the boat was already leaving. So yes, that bit before this sentence was pretty much all my fault.

But here comes the bit that happened later. We tried to find several members of staff to help us, to see if we could either have a refund or get a later River Cruise. They kept sending us from person to person, staff to staff. We kept ending up in very long queues just to speak to someone, and me and my friend were getting quite annoyed. We were eventually sent to a customer services centre, near to where the gift shop and toilets are, and we managed to finally sort out our issue.

It wasn't the best of an expierience at first, but once we went on the London Eye itself, we had a lot of fun, but before that we had some food, which was very nice from the local outlets. We saw much of London, including London Waterloo, Tower Bridge, London Bridge, the Shard, Canary Wharf, the Gherkin and the Houses of Parliament.

Overall a good expierience, but on the points of the London Eye Staff, we felt that they could possibly have been a bit more sympathetic and understanding, as we were new to the area, and we hadn't been on those specific attractions for quite a long time each.

Date of experience: August 2021
1  Thank edwardcherylpowell
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OfficialLondonEye, Customer Services Team at London Eye, responded to this reviewResponded 3 weeks ago

We appreciate you taking the time to write this review. We’ll take your feedback on board so that next time you fly with us your experience will be even more amazing.

Kind Regards,

Roslyn
Customer Services Team
lastminute.com London Eye

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We took the last trip of the day but was certainly worth the wait. Our tour guide, Liam was excellent - informative, but funny, he had us all laughing whilst delivering so much information about the many sights we were passing. Would certainly recommend this trip

Date of experience: August 2021
Thank JackieA1529
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OfficialLondonEye, Customer Services Team at London Eye, responded to this reviewResponded 3 weeks ago

Thank you so much for taking the time to leave a review. Liam will be so pleased to hear that they made your trip all the more memorable.

We hope we can welcome you back soon!

Roslyn
Customer Services Team
lastminute.com London Eye

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Reviewed 3 weeks ago via mobile

Booked online for discounted £8 each. It was worth every penny. Last around 45mins.

Liam the tour guide was phenomenal, his knowledge was outstanding. Few little jokes on the side make it perfect. He is a credit to the company.

Thank S8oS
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OfficialLondonEye, Customer Services Team at London Eye, responded to this reviewResponded 3 weeks ago

Thank you so much for taking the time to leave a review. Liam will be so pleased to hear that they made your trip all the more memorable.

We hope we can welcome you back soon!

Roslyn
Customer Services Team
lastminute.com London Eye

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Great experience from 20 years since I last went on this. Not sure if I would get the fast track ticket again though as the queue on the other side seemed to be going down just as fast. Think there is too many people allocated to each pod too!

Date of experience: August 2021
1  Thank Carl B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OfficialLondonEye, Customer Services Team at London Eye, responded to this reviewResponded 3 weeks ago

Sounds like you had a great time! We always love hearing about your flight through the heart of London.

Come back and see us soon, won’t you? Views this good never get old – head to our official website to book.

Kind Regards,

Roslyn
Customer Services Team
lastminute.com London Eye

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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