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Park Plaza London Riverbank
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Reviews (5,846)
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37 - 42 of 5,846 reviews
Reviewed 2 weeks ago

Stayed just 1 night on the 3rd April. Emailed ahead to see if we could get a room with a view. Checked in fine, staff friendly and lobby looking great. Room however was upgraded to executive room and a lovely bottle of wine and bar of chocolate in the room with a nice touch of a birthday card too.

Room had no view, in fact window was about 15 inches from the floor up, so nothing to view. Tech in the room didn't work well either. Wooden floor was so dusty and dirty, didn't want to take shoes off. Marks all over the walls, in dire need of a paint job. Safe was in a drawer that could be removed with ease!

Tables were badly marked and covered in drink stains - in general the room was of poor condition and in need of a total clean and freshen. Bed was also quite hard and lumpy.

For the price paid >£150 for one night - the location helps, but the quality of the room sadly failed.

  • Stayed: April 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank B W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Pierre M, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded today

Good Afternoon

Thank you for the review. Sorry about the view, due to the location of our hotel not all rooms will have a full river facing room. Our Housekeeping Manager will be informed of the state of the room.

Kind Regards
Jean-Pierre Muller
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Plaza Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Jean-Pierre M, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded today

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 2 weeks ago

nice hotel handily located at Lambeth bridge-15 minute walk to westminster bridge/london eye etc
hotel room small but clean and modern and plenty of amenities to keep us comfortable
staff very friendly,particularly Stefan who helped us with our bags and gave us some great tips on what to do/look out for in l area-great personality and full of fun
doorman are very helpful as well,helping us locate our lost Uber driver!
would recommend this hotel for families

Room Tip: Thames view rooms best
  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Service
Thank chris h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Pierre M, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded today

Good Afternoon

Thank you for the review. Your comments will be passed on.

Kind Regards
Jean-Pierre Muller
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Plaza Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Jean-Pierre M, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded today

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 2 weeks ago via mobile

Friends and I stayed at this hotel this weekend, extremely good service by the staff, rooms excellent, only one thing was the loud air con machine other than that the room was clean everything was remote control brilliant! Paid for breakfast, again good, bacon very overdone but the rest of the brekki was lovely, would definitely stay again and recommend, lovely stay.

Stayed: April 2018, travelled as a couple
1  Thank Helen121967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Pierre M, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded today

Good Afternoon

Thank you for the review. Will pass on your comments to our breakfast team.

Kind Regards
Jean-Pierre Muller
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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