The worst hotel and the most impolite and rudest people I have ever seen in my life. I booked a single room for 2 nights in Sep. from travelstay website. when i arrived Rosendene hotel, reception charged my card first and then took me to a room which was terrible. Humid,dark and very old room. the ceiling was leaking fast . A bin was under the ceiling to collect water drip. I got scared and had a fear that the ceiling would fall shortly. I asked the reception that i need to speak to manager since I can not stay here. I was told that no one is around and you can complain and refund your money not earlier than tomorrow and in addition there is no other room available. I was very tired of long travel and I went to bed. after two hours someone called himself the manager came and gave me the key for the other room which has been vacant already. He never said sorry and was so rude.
I said to him if you refund my money I wont stay here because of a bad impression that everything gave me. the young man(Manager) start shouting at me that you know how much you have paid and how much is the room costs. He said:" Get out of my hotel" he was very aggressive and called me with very nasty words. He kicked me out of the hotel at around 8 pm and said come back tomorrow for refund.
I came back the day after and he said he charges me one night. I told him why I have to pay when you kicked me out of the hotel and took me to that terrible room. He said this is our policy.
I write this story to warn the people who want to book a room in this hotel that in these competitive business days that customer satisfaction comes first, There is a place with sort of people that i do not know how could I describe them. they just know money and that is it!