We had high, hopeful expectations of an enjoyable pre theatre dinner, but were sadly and disappointedly let down - big time.
First of all; if you advertise a pre-theatre menu, then why not provide diners with that pre-theatre menu - rather than leaving us to ask for it? Minor point, but the underlying message is clear.
The main issue concerned our main course dishes, which were - at best - tepid and lukewarm; at worst - bordering on cold. My girlfriend, on tasting her dish first, asked if the dish could be heated up. This was taken away to be reheatedm whilst I then found that my own main course (and our side dish (£3.50 for 8 or so almost cold sweet potatoe fries)) were similarly lukewarm. We agreed that if ever we were to serve food like this to our friends, we would be embarrassed and ashamed! As we needed to leave on time to catch a coach, I was left to eat my main course and our (shared) side dish quickly before it became totally cold on my own, and my girlfriend her (warmed up) dish on her own when that arrived. Awful.
To finish things off, after choosing not to leave a tip, we were followed out of the restaurant by a waiter, asking why we had not left a service charge (by the way, they don't like you to decide this yourself - adding 12.5% themselves)! I thought that only happened in the worst places in America. Our final experience was to be left waiting to collect our coats before we ended up having to open up the wardrobes where these were stored ourselves and hunt for them.
I only hope other diners take our experiences into account. We shan't be returning and would recommend others don't allow themselves to go through what we did.
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