I stayed at the London Marriott West India Quay last Apr 8 to 10, the hotel is beautiful, the rooms are well apponited and huge by european standard. My point of disappointment is the guy at The Concierge - Michael - the Harry Potter attraction just opened, when i was still in the States I looked it up and it was very expensive $150+ , in our room we got those Where Magazines that they have for major cities - i saw the Happry Potter attraction advertised for a lot less. I called the Concierge to see if they can get us tickets for this but alas - this guy didn't want to do it and i had to practically force him to at least check it out if it was available on the day that we wanted to go. Michael told me to check it myself online, I told him i did not have internet, he said so what do you want me to do - i told him to check online or call them if they still have tickets ( i have to tell him what to do) As i understood it - it is the Concierge's job to help the guest get tickets / reservations - but apprently this guy does not know his job.
Another issue with this guy Michael is that he gave us the wrong info - we had a 9am flight out of Heatrow to LAX on Apr 10 - I asked him about getting a taxi or which is a better way to get to Heathrow - He told me standard rate for a taxi from the hotel is 90 pounds -which is super expensive. I asked him about taking the subway - he actually discouraged me from taking the subway saying that it would take over 2 hours and the subway would make over 30 stops ( this is terribly wrong info - why doesn't the Concierge know how long it takes ) I basically had to ask the subway station to get a correct answer - so in the end i took the Picaddily line to Heathrow for 5.80 pounds and it just took about an hour.
To the GM at Marriott - I am a travel agent here in Los Angeles - I would be very embarassed to recommend your hotel. Please improve / educate your employees who are in a key position.
- Official Description (provided by the hotel):
- Ideally situated in the Canary Wharf district, the London Marriott Hotel West India Quay offers luxurious accommodations and access to the city's most popular attractions. Our hotel in London, England boasts a prime location just 11 minutes from London City Airport and 10 minutes from Europe's largest indoor shopping mall. ... more less
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- Also Known As:
- London Marriott West India Quay Hotel London
- Marriott London