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Reviewed 29 November 2017 via mobile

One of our preferred hotels in London with a convenient location.
Very nice rooms and excellent service with professional personnel.
Will be happy to return during our next visit either for business or leisure.

Stayed: November 2017, travelled as a couple
Thank Mobile741585
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyrone C, Front Office Manager at The Bentley London, responded to this reviewResponded 1 December 2017

Good day

Thank you for your recent review of your stay with us.

I am delighted to read that your enjoyed your return visit.
We value and appreciate all our guests and their choice to stay with us. Having repeat guests is something we strive for as we wish to build a relationship with our guests so we can learn what they like and don't like in order to make a more bespoke stay for each of our wonderful guests.

Thank you once again for your kind review. We look forward to welcoming you back again in the near future.

Kind regards
Tyrone Cinnamon

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Reviewed 22 November 2017 via mobile


We stayed at Bentley before but this time was Wonderful, we have a little problem with the English language but wast a problem for Tyrone and his team, they phone the Head chef with speaks Portuguese to help us ...that was great!
All problem solved... time to eat!
Lets call someone to help us again...and Fabio the Head chef left the kitchen again to help us out!
Our stay at the Bentley was perfect the rooms are lovely the staff always there to help!!
I definitely recommend this hotel where all the team make you feel welcome!
So far the Best hotel that we stayed!!

Stayed: November 2017, travelled on business
Thank jonhuk6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyrone C, Front Office Manager at The Bentley London, responded to this reviewResponded 1 December 2017

Dear jonhuk6

Thank you for taking the time to write a review of your stay with us.

I am very pleased that you enjoyed yourself so much.

Thank you for your kind words on the team. Everyone at The Bentley works very hard to ensure all our guests are well looked after. We are very fortunate at The Bentley to have a team made up of many different nationalities speaking a wide range of languages that allows us to better communicate with our guests ensuring they have wonderful time. I hope you enjoyed the special meal that our head chef Fabio created for you.

Once again thank you for your kind review. It was a pleasure to have you staying with us and we look forward to your return.

Warm regards
Tyrone Cinnamon

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Reviewed 17 November 2017

We were very fortunate to be able to stay at this fantastic hotel for our stay in London. As we were doing short trips around southern England, we used The Bentley as a base on four separate occasions when we were back in London and we could not have picked a better place to stay.

Ideally located in a very quite and safe part of the area, close to the tube station ( 3 minute walk ) and plenty of taxi's close by made getting around very easy.

The staff were outstanding, they were very helpful and always had time for a chat or a welcome back greeting. Particularly Front Office Manager Tyrone and his team members Dede, Alex and Mario excelled in outstanding customer service however all members of the front of house staff did a great job .

The hotel reflected a bygone era and it has been kept in outstanding condition, well presented, clean and an absolute treat. The rooms were spacious, and could not be faulted, again well presented, clean and the bathrooms were outstanding. The housekeeping staff should be congratulated on doing a very good job each day.

We dined in the restaurant on two occasions and we were very satisfied with their offerings each time, the floor staff were very professional and very customer focussed and the meals were well presented and delicious and at a very competitive cost as well.

We were completely satisfied on each of our stays and we will absolutely go back to this establishment on our next visit to London. This hotel sets a high standard and is Highly Recommended.

  • Stayed: November 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank jc222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyrone C, Front Office Manager at The Bentley London, responded to this reviewResponded 20 November 2017

Dear jc222

Thank you for taking the time to write us such a lovely review.

I am thrilled that you enjoyed your time with us and that you have chosen us on numerous occasions. Its great to be able to welcome back guests to the hotel.

I want to thank you for highlighting the team that made your stay extra special. I know that every one of our team members are very proud to be able to offer such amazing service to all our guests.

As you mentioned our housekeeping team are fantastic and they keep the rooms to a very high standard to ensure they are perfect for all our guests.

I am very pleased that you enjoyed your stay with us and we look forward to welcoming you back again in the near future.

Kind regards
Tyrone Cinnamon

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Reviewed 17 November 2017 via mobile

We've stayed here for a few days while visiting London and attending some events. The staff is very friendly and attentive whenever you're in their area.
The hotel has a nice style overall and the rooms are well equipped and can be cosy. However some little details seem to be overlooked and the maintenance should be improved in order to claim 5 stars. Therefore it's only 4 stars from my side.

Stayed: November 2017, travelled as a couple
1  Thank ViatoremRF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyrone C, Front Office Manager at The Bentley London, responded to this reviewResponded 20 November 2017

Dear ViatoremRF

Thank you for your recent review.

I am very pleased that you enjoyed your stay with us and thank you for your kind notes on the team. They all work very hard to ensure our guests are well looked after and cared for.

I am very happy that you enjoyed the style of the hotel and felt relaxed on your stay with us. We are currently in the process f refreshing a few areas of the hotel to make them even better than they already are.

We hope to see you again soon.

Kind Regards
Tyrone Cinnamon

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Reviewed 16 November 2017 via mobile

What a fabulous stay we have enjoyed at The Bentley. Beautifully appointed comfortable rooms. Friendly and helpful staff. Request room at the back, it was so peaceful and quiet. Highly recommended, we will return

Stayed: November 2017, travelled as a couple
Thank VillasdeVine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyrone C, Front Office Manager at The Bentley London, responded to this reviewResponded 17 November 2017

Dear VillasdeVine

Thank you for taking the time to write us a review.

I am very pleased to read that you enjoyed your stay with us. Our rooms are furnished beautifully to provide the best comfort possible for our guests.

Thank you for your kind words on the team. They work very hard to go above and beyond to ensure all our guests are well looked after and cared for.

We look forward to welcoming you back again on your next stay.

Kind regards
Tyrone Cinnamon

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