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“Old-Fashioned service in a superb surrounding”
Review of The Bentley London

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The Bentley London
Ranked #222 of 1,072 Hotels in London
Certificate of Excellence
Reviewed 27 January 2012

This is a lovely hotel that is equipped to superb standards. The rooms are luxurious, spacious and well equipped. The staff were friendly, helpful and actually looked like they enjoy their job. The location is peaceful, but only 2 minutes walk from the tube station and 10 minutes from the Museums. A real hidden gem and you should not be put off by its location. It is only a short tube ride to the west end.

  • Stayed: December 2011, travelled as a couple
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2  Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Bentley Lon... A, Guest Relations Manager at The Bentley London, responded to this reviewResponded 22 February 2012

Dear Reviewer,

Thank you for your wonderful feedback regarding your recent stay with us here at The Bentley London A Hilton Hotel.

I was delighted to read all of your positive comments about us and it truly is very rewarding for the team to see that you enjoyed your stay.

We are all fully committed to ensure that our service and product are second to none. I do hope that we can expect to welcome you back to the hotel in the near future.

Yours sincerely,



Guest Relations Manager
The Bentley London, A Hilton Hotel

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Reviews (802)
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625 - 629 of 802 reviews

Reviewed 23 January 2012

Stayed at this hotel with my cousin for a couple of nights in September, we were attending a wedding in Chiswick. Great location, close to transportation, cafes, restaurants and shops. Hotel room very luxurious & clean. Hotel staff very professional, helpful & pleasant.
Didn't partake in the hotels restaurants or bars. Would highly recommend this hotel

Room Tip: Excellent location
  • Stayed: September 2011, travelled with friends
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    • Location
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1  Thank jacrye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Bentley Lon... A, Guest Relations Manager at The Bentley London, responded to this reviewResponded 22 February 2012

Dear Reviewer,

Thank you for your wonderful feedback regarding your recent stay with us here at The Bentley London A Hilton Hotel.

I was delighted to read all of your positive comments about us and it truly is very rewarding for the team to see that you enjoyed your stay.

We are all fully committed to ensure that our service and product are second to none. I do hope that we can expect to welcome you back to the hotel in the near future.

Yours sincerely,



Guest Relations Manager
The Bentley London, A Hilton Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2012

I used my honors reward points for this stay, and am glad I did, as I certainly wouldn't pay the room rate being asked compared to the more modern Hiltons and Marriotts in nearby Central London. The location is good if you want to be based in South Kensington which is handy for the Royal Albert Hall, Science, Natural History or V&A museums, but it felt very outdated.

The hotel was very quiet when I stayed, with staff practically falling over you. Check in was efficient, and quickly up to our room. The elevators are tiny so be warned if you have lots of bags! We were in a standard room with a queen size bed, and felt like we had travelled back in time and staying in one of the Versailles Palace rooms. Oversized Crystal Chandeliers, Big thick drapes, gold and marble shower en suite, all felt a bit out dated.

No tea and coffee making facilities in room, so you have to ask. Minibar exceptionally expensive, and we have been charged for its use, even though we didn't use it - still fighting for a refund!

Breakfast was average and very expensive - plenty of places around and about for a better quality and cheaper breakfast.

Room Tip: Ask for a high floor room on the non road side of the hotel
  • Stayed: December 2011, travelled as a couple
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1  Thank baloobear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2012

We have stayed in this property several times. We always choose a suite. The hotel is smaller than many but excellent in every way. The staff is top notch. The same doorman and concierge that always remembers us, we have had many very entertaining conversations. The rooms are large and very elegant. A very quiet location, excellent positioning for transit, shopping and a wide range of restaurants. Of all things, I had a world class cheeseburger right around th corner when craving American food. We will always stay her when in London, hands down.

Room Tip: Spend the extra money and enjoy the suites. It is worth it.
  • Stayed: April 2011, travelled as a couple
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Thank Jw550
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Bentley Lon... A, Guest Relations Manager at The Bentley London, responded to this reviewResponded 22 February 2012

Dear Reviewer,

Thank you for your wonderful feedback regarding your recent stay with us here at The Bentley London A Hilton Hotel.

It is particularly warming to receive an evaluation like yours and to know that our efforts to provide superior service and hospitality are being represented our team. These positive comments about our team are greatly appreciated and I have thanked them personally.

We would like the opportunity to welcome you back again. Given such an opportunity, I should be most grateful if you would contact me directly so that I can personally take care of your reservation and ensure the hospitality you would expect from The Bentley London, A Hilton Hotel.

Yours sincerely,

Guest Relations Manager
The Bentley London, A Hilton Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2012

This hotel is wonderful. It is small, serene, elegant and lovely. My room had a crystal chandalier and a large marble tub. There is no executive lounge. Because I am a diamond Hilton member, they brought chocolate truffles and a fruit basket to the room after we checked in. I recommend this hotel.

  • Stayed: December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ravine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Bentley Lon... A, Guest Relations Manager at The Bentley London, responded to this reviewResponded 22 February 2012

Dear Reviewer,

Thank you for your wonderful feedback regarding your recent stay with us here at The Bentley London A Hilton Hotel.

It is particularly warming to receive an evaluation like yours and to know that our efforts to provide superior service and hospitality are being represented our team. These positive comments about our team are greatly appreciated and I have thanked them personally.

We would like the opportunity to welcome you back again. Given such an opportunity, I should be most grateful if you would contact me directly so that I can personally take care of your reservation and ensure the hospitality you would expect from The Bentley London, A Hilton Hotel.

Yours sincerely,

Guest Relations Manager
The Bentley London, A Hilton Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Bentley London

Address: 27-33 Harrington Gardens, London SW7 4JX, England
Region: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#51 Spa Hotel in London
#89 Business Hotel in London
#169 Luxury Hotel in London
#182 Romantic Hotel in London
#368 Family Hotel in London
Price Range: ₹ 17,701 - ₹ 41,390 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Bentley London 5*
Number of rooms: 64
Official Description (provided by the hotel):
The Bentley London is located in Central London. Our combination of delightful Deluxe bedrooms & Suites provide guests with a luxurious choice for their residential requirements. ... more   less 
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Also Known As:
The Bentley Hotel London
Hilton International London

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