I pre-booked this hotel as the photos on their website looked quite nice. On our check in day, we were told there was a water leak problem and so they had to move all their guests to other hotels. They booked us in to a hotel nearby which they said their sister hotel, quickly refunded our money and gave a letter of apology, dated 6 months ago!!!. So when we got to this new hotel, the guy at the reception said that he never agreed such a booking and was not even aware of it. Anyway, he contacted Lexham and between them they agreed to book us in however after seeing the standard of the room and the surrounding, we decided we'd rather not have a place to sleep in for the night and we were even willing to go back home and waste the whole trip for it. It was that bad. Anyway, Lexham Gardens has no thought or concern at all for their guests and no customer service...Please read other people's reviews...There are a lot better hotels in the area. Lessons learned for me though.
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- Also Known As:
- 1 Lexham Gardens London
- 1 Lexham Gardens Hotel London