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“Great choice for family trip a little bit out”

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Holiday Inn Express London - Park Royal
Ranked #218 of 1,069 Hotels in London
Certificate of Excellence
great falls, va
Level 4 Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Great choice for family trip a little bit out”
Reviewed 5 July 2012

Stayed 5 nights in 2 rooms with 2 adults and 4 kids ages 10-16 at the beginning of 3 week European trip. I had stayed there with 1 child 3 years ago and enjoyed so the return. The draw for us was the neighborhood, which has everything you would need. Arrived from US and get the travel card put on Oyster for each person. Then took tube from Heathrow. With luggage this is a little tricky, so changed in Acton Town with lift, then Ealing Broadway, then on to North Acton. Don't be in a hurry on this route and you will be fine. Arrived at hotel to rooms just about ready. Stayed in 204 and 205, each a double with a sofa bed. Rooms are reasonable size by European standard, but very well laid out. Upon dropping bags go to Asda store a few bus stops away (right outside hotel, cross bridge, catch bus there on left side near cemetery. Asda is the Wal-Mart of the UK. Bought electrical adaptors and laundry soap. From there I crossed street to Carphone Warehouse, where I bought 2 unlocked cell phones and 2 SIM cards for calling back to US. Very useful. Back on bus to Holiday Inn Express.

As people have said, hotel is right on top of the tube stop. This is considered a zone 2 stop, so works with a zone 1-2 Travelcard, saving money We added 10 pounds to each adult card so we could go to Wimbledon, Hampton Court, and Stratford (Olympic Park) as well as the trip from Heathrow.

The neighborhood really serves the traveler well. As the station is pretty far out from Central London we would go to an activity each day and generally return here at night. Out the door to the right on Horn Lane about a mile from the hotel is a small shopping strip. On the corner is an Indian carryout with awesome Chicken Shish sandwiches. Next to that is the laundromat. The lady that runs this is a true gen. I went right after opening time on Monday and got a great slice of Acton life. Out the door of the hotel to the left is a mini mart that we used for cold drinks and umbrella purchases on rainy days. Across the street is the Tesco which is a mini supermarket and was great for late night ice cream runs. The gem of the neighborhood is the Castle pub. We spent 5 nights in London in at least 8 pubs and this was our favorite. Food is good, beer reasonably cold, barkeeps social and orderly. We just loved it.

Staff at the Holiday Inn Express try extremely hard. Our only disappointment is the change in the breakfast menu from 3 years ago. They used to have more cold cut and cheese choices at breakfast, and now have scrambled eggs and sausage. The sausage was not really popular with our group, but the hotel did a great job of providing a stable base in a useful neighborhood at a reasonable price. Big thanks to the Holiday Inn Express Park Royal for getting our trip off to a great start.

  • Stayed June 2012, travelled with family
    • Value
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Helpful?
2 Thank seasonal-jamaican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Holiday Inn Express London - Park Royal, responded to this review, 7 July 2012
Delighted that you returned with the whole family. Thank you for a fair and detailed review. I am of course disappointed that we lost a star since your last visit in 2009, but appreciate that the new brand standards for breakfast let you down.

Hope we can make up for the lost star on your next visit and certainly look forward to your return.

Sincerely
Stella Fernandes
Holiday Inn Express London-Park Royal
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  • Value
  • Cleanliness
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Essex
Level 5 Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 29 June 2012

Hello Everyone,
My Review of Holiday Inn Park Royal, Me and my Girlfriend arrived at 1:30pm on Tuesday the 26th of June 2012, and we went to reception having our room paid for by the BBC as i was going to be on a show and they said that we would have to pay a £30 charge, which we argued and said we couldn't pay it, as we hadn't paid for the room in the first place, went up to the room and we had a twin room the receptionist tried changing the room for us to a double but there wasn't any which we thought fair play thanks for trying :), we were on the 4th floor, and our room was ok for the night, as we only stayed one night we wasn't in the room long, and we got back at about 11pm and went straight to sleep after watching something on the TV and then woke up for breakfast which was ok, the sausages were a bit dry but everything else was ok, checked out and said i would be writing a review on tripadvisor which is what im doing here. Good Points the station is right next to North Acton,

Room Tip: The room we were in you couldn't hear much traffic or trains
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  • Stayed June 2012, travelled on business
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Helpful?
2 Thank Neilandrewhall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Holiday Inn Express London - Park Royal, responded to this review, 1 July 2012
Thank you for taking the time to write a review following your recent stay at the Holiday Inn Express London-Park Royal. Not sure if we deserved the 5 star rating. We would have loved to to be more than just OK, but then I can appreciate that we had already upset you when we requested a deposit and unfortunately, we weren't able to change the room type you booked as all the doubles were already taken. I hope you know, we would have been more than accommodating if we had a double. Thank you for letting us know about the sausages, something we can change.

I hope you will stay with us again when we may have the opportunity to change your opinion to a GREAT instead of an OK and Thank You for your review.


Sincerely
Stella Fernandes
Holiday Inn Express London-Park Royal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athlone
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 June 2012

I am currently staying at this hotel and due to work commitments in the area and other hotels nearby being completely booked out I will unfortunately be here for the next 2 nights. This is my first time staying in a Holiday Inn and if my experience of customer service so far is to be expected from all branches i'll never use the Group again. I have honestly never stayed in a hotel where you felt requesting basic services to be such an imposition to it's staff. A drink at the poorly stocked bar or an clothes Iron when i asked at 08:30 this morning which now at 13:00 has still not arrived are 2 examples. Breakfast this morning was just about edible,I haven't tried cardboard but it's consistency wasn't un-similar. the bread for toasting was stale and the only friendly face i seen was the nice lady cleaning the tables. There is also a constant noise from the building works across the street.. If Basic customer service that some take for granted or decent food aren't something you expect stay here, if not pay an extra tenner to stay up the road....

  • Stayed June 2012, travelled on business
    • Value
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Helpful?
1 Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Holiday Inn Express London - Park Royal, responded to this review, 29 June 2012
Dear Mike P

I have written to you through the internal messaging service. I can clearly see that we failed you on your first experience in an Express. This sounds so not like our usual selves. The picture is still not too clear as I am not aware of any complaints made with us, and as you are still in the hotel, please make yourself known to me so that we can at least try and resolve some of the problems you are experincing before you leave.

As an Express we have a limited bar. Breakfast is standardised in an Express and we do order a daily fresh supply, but stale bread is certainly unacceptable. I apologise that you were not able to use the iron and at the time of writing this, I do hope we managed to provide you with one.

I hope we will have the opportunity to redeem our usual good reputation before you leave.

Sincerely
Stella Fernandes
Holiday Inn Express London-Park Royal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas City, Texas
Level 4 Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 June 2012

location is great because there is a Tesco and the station of subway near here.
But, far from the heart of London
Staffs are warming and helpful.Room is clean.

  • Stayed April 2012, travelled with friends
    • Value
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Helpful?
Thank apple l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Holiday Inn Express London - Park Royal, responded to this review, 25 June 2012
Dear Apple

Tell us what we can do better for you. We're always striving to achieve great guest satisfaction and are delighted that you had a good stay with us. It's reassuring to know that you were pleased with the rooms, the staff and the location.

Let me know when you will be staying with us again, and we will endeavour to make your stay perfect.

We look forward to your return!

Sincerely
Stella Fernandes
Holiday Inn Express London-Park Royal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 20 June 2012 via mobile

Recently stayed at this hotel for a short visit to London to see a show in the Shepherd's Bush area, which is around ten minutes away on the underground. The hotel is placed in an ideal location and can't be missed when leaving the North Acton tube station.

The hotel itself is very clean and boasts helpful staff. The beds are very comfortable and feature hair dryers, a tv, etc. The complimentary breakfast is also very good value for money. Recommended!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aled_teapot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W36UP, General Manager at Holiday Inn Express London - Park Royal, responded to this review, 21 June 2012
Having received an Excellence in Quality Award 2012 from Tripadvisor, I can only beem at the
5 star rating you've given us.

Hope you enjoyed the show and we look forward to your return when next in London.

Thank you for recommending the Holiday Inn Express Park Royal.

Sincerely
Stella Fernandes
Holiday Inn Express London-Park Royal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express London - Park Royal

Property: Holiday Inn Express London - Park Royal
Address: Victoria Rd | North Acton, London W3 6UP, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#77 Best Value Hotel in London
#225 Romantic Hotel in London
#234 Family Hotel in London
#328 Business Hotel in London
Price range (per night): ₹ 6,136 - ₹ 11,940
Hotel Class:3 star — Holiday Inn Express London - Park Royal 3*
Number of rooms: 108
Official Description (provided by the hotel):
Enjoy a warm welcome and excellent transport links at the Holiday Inn Express London-Park Royal hotel. A modern, 5-story hotel with striking blue-and-white facade, Holiday Inn Express London-Park Royal is just 2 minutes' walk from North Acton Underground station for speedy links to central London and Westfield Shopping Centre. Friendly staff are waiting to greet you in our stylish Lobby, just 40 minutes by Tube from Heathrow Airport. Host business events for up to 60 delegates in one of Holiday Inn Express London-Park Royal's 3 naturally lit meeting rooms and check email anytime via FREE wireless Internet. We're located in the Park Royal Business Centre, home of Carphone Warehouse, and 3.5 miles from major conferences and exhibitions at Wembley conference centre. Westfield London, a 5-minute Tube journey from the hotel, is Europe's largest urban shopping centre with hundreds of designer shops, a cinema complex and many restaurants serving everything from Oysters to Mexican street food. It's 20 minutes to central London for Oxford Street shopping, West End theatre and world-famous attractions like the London Eye. Plan a day's sightseeing over FREE hot buffet breakfast selection at Holiday Inn Express London-Park Royal's open-plan Great Room. In the evenings you can watch live sport on the plasma TVs. ... more   less 
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Also Known As:
Holiday Inn Express London-Park Royal Hotel London
Holiday Inn London

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