My sister and I booked this hotel as part of my Mum's 70th birthday celebrations which included the trip to London and to see Chicago and we were not disappointed. I had emailed the hotel the week before to ask if there was any chance we could have a room with a view of the lock as it was a special occasion and they were only to happy to help. On arrival my Mum was presented with a cake, wine, a card and the staff singing happy birthday....she was totally overwhelmed. Then we were shown to our room which was an executive suite overlooking the lock (brilliant view) and with a massive balcony which we sat on drinking the wine and eating the cake!! Aside from the exceptional customer service the hotel itself is a lovely place to stay. It's in a great location less than 5mins from the tube. The hotel was spotless and the rooms were clean. Breakfast was also enjoyable which was the standard holiday inn buffet of fruit, cooked breakfast, continental, cereals, toast etc.
Overall I we had a fabulous stay it was just a shame we only had one night. Would definitely stay here again. Special thanks to Giovanni for organising this and to Eddy who looked after us on the day!More
- Free Wifi