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“Very good hotel, superb service and fantastic breakfast.” 5 of 5 bubbles
Review of Doubletree by Hilton London - Westminster

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Doubletree by Hilton London - Westminster
Ranked #248 of 1,086 Hotels in London
Certificate of Excellence
London, United Kingdom
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Very good hotel, superb service and fantastic breakfast.”
5 of 5 bubbles Reviewed 9 March 2012

My partner and I have stayed at this hotel a few times now, and each time we are are never disppointed. The hotel is very clean, with great facilities, and nothing is ever too much trouble for the staff. Whenever we have had requests the reception staff have been very accommodating, and not only that but they seem to sort it in no time at all. For example, when we wanted a late check out we went to reception and they literally asked our room number and said it was sorted. It makes such a difference compared to waiting for ten minutes for us to be found on the system etc.

The rooms are nice and clean, and they have an Apple MAC in the room with free internet and TV channels. Literally every time we left the hotel, we returned to find that the room had been cleaned, which was quite nice.

The hotel bar is very nice, and relaxing. However, the drinks are a little on the pricey side, which goes to say for most London hotel bars I guess.

Also, I have to mention that the breakfast is superb! There is so much choice. Not only do you have an extensive continental buffet but you can also order off the menu for a full english and a great selection of other cooked items, such as pancakes. Very impressive, I have to say.

All in all, I think it's one of the best hotels I have stayed in, in London.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank preciouspixies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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NYC
Level Contributor
154 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 bubbles Reviewed 8 March 2012

This was the former Mint Hotel - now owned by Hilton under the Doubletree brand. It is a modern hotel with modern rooms. Rooms are on the smaller side - I needed two beds and as is typical for London, they are small twin beds, not double beds as we can be used to in America. On checking, the front desk staff were very nice and accommodating. A few days into our stay, one or two were quite rude and not service quality focused - for example, when multiple door key cards didn't work, the front desk persons insisted they did even though I had just come from my room having found out they didn't. Her insistence on the cards working was odd to say the least. The twin beds were flimsy and the mattresses seemed cheap. The bedding was also not of the greatest quality. The room has a safe for valuables, as well as a hair dryer, iron and ironing board. It has an Apple that doubles as the computer and the TV. The bath towels were rough and scratchy - needs fabric softener or something. Toiletries were nice. There were no real drawers to out your clothes in except for two small ones that didn't hold much. Wifi is free, BUT.... it was horribly unreliable... Constantly dropping users, or disappearing altogether. Very very frustrating for a business person. I ended up using my iPad's 3G card and a local UK data plan to check email etc in the room because of it. Never tried the restaurant on site - it looked overpriced and the food I saw didn't look appetizing or worth the price. I was not offered one of the doubletree cookies on check in either. Taxis sometimes are waiting in front of the hotel - bellman is helpful in getting you one to use. They also have nice umbrellas to borrow in rainy weather. Hotel was not very close to the Tube - closest is Pimlico on the Victoria line, but that is a good almost 10 minutes walk. Some bus lines stop near the hotel, but businessmen ant rely on lack of access to frequent transport. Bottom line, the problems were: poor wifi, inconvenient location, and staff service quality issues. The good things were: free wifi, free umbrellas.

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank NYCworldtraveler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belfast
Level Contributor
226 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed 8 March 2012

Stayed here at the end of ferbruary. Hotel is in a great location and staff were helpful. Room was small with no bath but clean and quiet. Breakfast was substantial and of good choice. There is a MAC in the room which double as a TV, never seen this in a hotel before - great idea. I would stay here again.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank belfastim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Preston UK
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 7 March 2012

Stayed here for a long weekend - having used the hotel a number of times in its previous guise as the City Inn / Mint hotel. We always enjoyed it, and the only minor changes are improvements. The rooms are a reasonable size, clean and functional with iMACs free of charge. Both the buffet and cooked breakfasts are very good, and the location is great - a quiet street but very close to Westminster

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SimonMPrestonUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 7 March 2012

The Doubletree Hotel in Westminster is one of the best hotels I have stayed in when in London. The location is great, easy to get to places across London (either the Victoria Line or the number 88 bus) but fairly quiet. Staff were very friendly and efficient - loved the warm cookie at check in - and the rooms were great. We had a suite which was spacious and well equipped, the bathroom had both a separate powerful shower and a bath. Bed was large and comfy too. It is also a nice touch to have imacs in the room, as well as wifi. Also liked having mineral water in the room. We only had breakfast one day and it was a bit pricey but the bar is nice, not too busy, comfy sofas and good service

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Frostie181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton London - Westminster

Property: Doubletree by Hilton London - Westminster
Address: 30 John Islip Street, London SW1P 4DD, England (Formerly Mint Hotel Westminster)
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#173 Business Hotel in London
#186 Luxury Hotel in London
#188 Romantic Hotel in London
#192 Family Hotel in London
Price range (per night): ₹ 12,110 - ₹ 22,910
Hotel Class:4 star — Doubletree by Hilton London - Westminster 4*
Number of rooms: 464
Official Description (provided by the hotel):
At DoubleTree by Hilton, we know that the little things mean everything. Enjoy our famous warm Signature Chocolate Chip & Walnut Cookie welcome at the front desk, whilst also earning Hilton HHonors® points for future qualifying stays. The DoubleTree by Hilton London – Westminster is as close to a cultural epicentre as it is possible to get. The Houses of Parliament, Westminster Abbey and Tate Britain are just a short walk away, while the West End, financial institutions & the ‘Square Mile’ in the City, South Bank and the London Eye are also within easy reach. Airy, modern rooms offer all the comforts you’d expect – and some you might not, like bottled water in your room on arrival, and complimentary high-speed internet in every room and throughout the hotel. Enjoy a drink, meal or Afternoon Tea in the informal-but-stylish atmosphere of our newly re-launched Millbank Lounge, and start your day with a hearty Full English Breakfast in our City Café. The Hotel was designed with original touches we know our guests appreciate: a fresh, light contemporary design; floor-to-ceiling windows; enhanced fresh air conditioning & soundproofing for undisturbed nights. We also offer late-night room service; state-of-the-art meeting facilities; private dining rooms. So whether you’re on business or enjoying a relaxing break, DoubleTree by Hilton London – Westminster has what it takes to make your visit a memorable one. ... more   less 
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Also Known As:
City Hotel Westminster
City Hotel London
City Inn London

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