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“Very pleasantly surprised!”

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Premier Inn London County Hall Hotel
Ranked #133 of 1,089 Hotels in London
Certificate of Excellence
UK
Level Contributor
71 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Very pleasantly surprised!”
4 of 5 bubbles Reviewed 23 July 2012

Our accommodation fell through at the last minute for a family wedding in London, and with the Olympics just a week away, 2 children to accommodate and on a budget, I was fearful of where we might end up!

Well I needn't have worried! Check-in was swift, the family room was much larger than I had expected, with 2 single beds for the children, the interior was very modern and helpfully laid out and you are situated right by the London Eye on the bank of the Thames. If you are travelling with young children, you may wish to know that between the hotel and the Eye is a little play park in Jubillee Gardens - a lovely freebie! There were always lots of staff available for any questions you might have and a luggage room available before/after check-in.

We booked breakfast both mornings and it was excellent value for money. U16's eat free and there was a full English breakfast, cereals, fresh fruit, pastries, toast etc. to choose from in pleasant surroundings.

Why not a 5 star then?
It was a little bit of a hike to the tube with our luggage and if you order a taxi from the hotel they use private hire vehicles which charge more than walking 2 minutes down the road and hailing a taxi. We also found the door into the bathroom very annoying because it was really heavy (you couldn't prop it open!) and it clunked shut rather loudly each time it was used.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlyUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdTed, Operations Manager at Premier Inn London County Hall Hotel, responded to this review, 24 July 2012
Thank you for your comments and review. I am delighted that you had a pleasant stay with us, and you found your check-in, room and our location to have exceeded your expectations. Thank you for your feedback about our taxi service and our bathroom doors, I will pass these on to our heads of department so that we can improve our service. I look forward to welcoming you back again soon
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6,970 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (872)
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English first
Edmonton, Canada
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 22 July 2012

There are many steps at the front door making it inaccessible for those using wheelchairs and walkers. Even if you have mild mobility issues, ask for accessible room as the tubs are higher than in North America. Also, there is no parking at this hotel, including spots for blue badge holders or similarly internationally accepted disability parking identification cards. Our experience with the Lambeth parking authority not recognizing our Canadian disability blue card resulted in a vehicle recovery fee of 200GBP from an impound lot located in an unsafe area of London. Rooms were either too hot or too noisy.

Room Tip: Our first room faced the inner court yard - quiet but very hot because air did not circulate even wi...
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank busysuperwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdTed, Operations Manager at Premier Inn London County Hall Hotel, responded to this review, 23 July 2012
Thank you for your comments and review. I apologise and regret that we were unable to deliver a great stay for you. We do try and work hard with our team so that they know how to assist disabled guests. Our building is listed status so we are unable to make major adaptations however our team are trained on our deployable stairlift along with knowing the routes into the rear of our property. We do have some rooms adapted for disabled guests which can be booked online or over the phone. I apologise that you found your room to noisy and hot. It would be great to hear more about your stay so that I can work to restore your faith in Premier Inn. I can be contacted on operationsmanager.londoncountyhall@whitbread.com . Thank you for your time.
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Kuwait
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 22 July 2012

I still wonder how nobody had been talking about this hotel in London! It's the prefect location on a prefect budget for a perfect London experience! Just next door to the London Eye and on the bank of the Thames with the Westminster Abbey just across the bridge. All kinds of food joints in the vicinity gave us the best choice in dining. The Waterloo station is just 8-10 minutes walk. As a matter of fact you can have your London holiday without getting onto any public transportation except the river boats if you are a more physical traveller ready to walk and ride a bicycle if you stay right here at the County Hall!

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AbhijitSharma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdTed, Operations Manager at Premier Inn London County Hall Hotel, responded to this review, 23 July 2012
Thank you for your comments and review. I am delighted that you had a pleasant stay with us, and enjoyed our central location with its excellent transport links. I look forward to welcoming you back again soon.
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Isle of Wight, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 July 2012

Stayed here for one night. Great location for the South Bank. Room was large, clean and extremely comfortable. Staff happy and polite. Good price for London too, I will most certainly be staying here again.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Becks88_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdTed, Operations Manager at Premier Inn London County Hall Hotel, responded to this review, 22 July 2012
Thank you for your comments and review. I am delighted that you had a pleasant stay with us, and found our room, location and team to have exceeded your expectations. I look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 21 July 2012 via mobile

We came to this premier inn in July 2012 with my family and kids, l am in a wheelchair all the time and I have to say the whole staff was fantastic we had to go down to basement Evetyttime to go out but it was never a problem, rooms were great, food was lovely and we are definitely coming back soon very soon .

Helpful?
Thank jellytots36
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Ed_Pyke, Operations Manager at Premier Inn London County Hall Hotel, responded to this review, 11 September 2012
Thank you for your feedback and review, I look forward to welcoming you back again soon and I am delighted that you had an enjoyable experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Premier Inn London County Hall Hotel

Property: Premier Inn London County Hall Hotel
Address: Belvedere Road | County Hall, London SE1 7PB, England
Region: United Kingdom > England > London > Southbank
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#72 Family Hotel in London
#86 Romantic Hotel in London
#135 Business Hotel in London
Price range (per night): ₹ 9,759 - ₹ 14,225
Hotel Class:3 star — Premier Inn London County Hall Hotel 3*
Number of rooms: 316
Official Description (provided by the hotel):
Just minutes away from the London Eye, in sight of some of London's most famous landmarks and in the same building as the Shrek Adventure, Premier Inn London County Hall puts you at the heart of the city. - From this central spot, located in the historic County Hall building, you'll be able to see all sides of the capital. And most importantly, no matter what you discover during the day, our spacious rooms and extra-cosy beds will make sure you get a great night's sleep. Directions: Situated in the historic County Hall building, next to the London Eye, opposite the Houses of Parliament. Walking distance from West End and Theatreland. Please note this hotel does not have an onsite car park. However, we do have a partnership with Valet Inspired Parking. ... more   less 
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Also Known As:
Premier Inn London County Hall Hotel London
Premier Inn County Hall
County Hall London

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