I made my reservation 5 months ago.During my trip to London I was travelling with my wife and my son.
We arrived to the hotel after a long flight. I picked up my internet confirmation paper and walked through the reception desk. I was very proud of my choice from tripadvisor site comments about the hotel....
But all the hotels on Argyle Street were simple B&B ! None of the were hotels.....
I showed my reservation paper to the lady behind the desk..... Then ..... A long silence hit our face..... She phoned the manager.
A few minutes later the manager started to talk . They gave my room to another person. The reason for that was they hadn't got any checking out from my credit card number.
And they didn't phone me , they didn't send me a message and they didn't even send me an e-mail....
They were totally amateurs.
I felt myself and my family very upset and angry there.
I remembered the good comments about the hotel. All of them were blown up..... Totally shamefull...
After reading the comments , I will think twice from now on. Especially when it is not a hotel , such as Alhambra !!!
If you decide to book a room , you can choose Central Hotel. They were honest , clear and friendly.
Alhambra is not a choice because of their awfull management and their behaviour against customers.
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