We stayed here for one night because I found good reviews on here and it was close to the Eurostar. I didn't think customs would take so long and we got in at 8:30pm. Reception was quick and apologized for the 2 minute delay to open the door, which I thought was really nice but certainly not needed. We felt welcome from the start. Our room was in the building across from the main building (where breakfast is served), so we had to cross the street. It was not a big deal, as it was not raining or too cold. When we got to the room, we were surprised how big it was for central London. We've stayed in Hammersmith before and the rooms there were unbearably small. The room looked newly renovated and clean; the en suite bathroom was neat and clean. There were some neighbours who were very loud in the middle of the night, but that can't be helped as there are signs everywhere asking guests to be courteous and to keep the noise level down. Luckily, they went to sleep pretty quickly after their noisy arrival. Breakfast was delicious and just the right amount; the hot chocolate was very good and I recommend getting it as it was very thick. Overall, we were very satisfied and plan to stay again soon.
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