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“good but room for improvement”

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Hilton London Paddington
Ranked #408 of 1,090 Hotels in London
belfast
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“good but room for improvement”
3 of 5 bubbles Reviewed 30 June 2012

The hotel is in a fabulous location and if you get the Heathrow Express you literally couldn't want a closer hotel.

Check-in when I arrived was unfriendly, the room had been booked by the organisation I was seeing the next day, the booking clearly said the guest name was my name, but I received the most blank stare because I was not Julie, i was Simon, once sorted that was fine.

The room itself, you could not have asked for more, everything at hand that you could ever need for a hotel stay.

The sleep - not great - whilst the room itself was fantastic, its location on the first floor overlooking the busy road with only wood frame single glazing did nothing to dampen the noise - not totally the hotels fault, and the risk you take staying in a major city - there will always be noise

Breakfast was a fine choice, however one poor point, when I chose the cereal I wanted, the cereal i got was very different, a mislabeled dispenser, not the sort of error one expects, but once notified to the hotel staff, who were very attentive, the problem was fixed.

Checkout was pretty easy - the desk was busy, but seeing this an extra member of staff took over and I was quickly on my way.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cymonuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hilton London Paddington, responded to this review, 2 July 2012
Dear Cymonuk

Thank you for staying with us and thank you also for your constructive comments on TripAdvisor. If you have a minute spare I should be grateful if you could send me a short note with your name and date of arrival so that I can follow up with our reception team, as well as the breakfast team. I do hope that we will be able to welcome you back and ensure that you are completely satisfied next time.

with kind regards

Mike Williamson
General Manager
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Roswell, Georgia
Level Contributor
244 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed 28 June 2012

The hotel is in a great location for a site-seeing trip in London. The Heathrow express train travels directly from the airport to Paddington Station. Upon exiting the train you just go up an escalator and you are in the lobby. You could not hear a train from the rooms, and the street noise from some construction was not very noticeable and was completed before bed time. Paddington Station also provides direct access to 3 different subway lines and enable you to get anywhere in London very quickly. The subway is easy to use and much quicker than taking cabs. The hotel was a "typical" European Hilton hotel. It is in an older beautiful building, but the rooms are much smaller than a Hilton in the US. It didn't matter, though, because we were only in the room to sleep. The hotel was well maintained and the rooms were comfortable and clean. Everything worked, including the air conditioning system. Front desk personnel were friendly and helpful. This is a large hotel with a concierge service. Most of the concierge staff were very helpful and friendly but one or two had a bit of an "attitude". The nearby restaurants they suggested were excellent. I would stay here again.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rochtoga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hilton London Paddington, responded to this review, 29 June 2012
Dear Rochtoga

Thank you for staying with us and for taking the time to share your comments on TripAdvisor. I am very pleased to hear that you found the hotel so convenient for everything that you needed on your visit to London ad that everything worked as you expected. On a small point I note your comment about "attitude" amongst the concierge team and if you have a minute spare please send me a short note directly on Mike.williamson@Hilton.com telling me more to help me follow up with them directly.

I hope that you will be returning to London soon and that we will be able to welcome you back to the Hilton London Paddington.

with kind regards

Mike Williamson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
90 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 26 June 2012

Step off the Heathrow Express and you are virtually in your hotel room! The hotel is just up an escalator above Marks and Spencer and Sainsbury's. The tube is right there too. And Hyde Park and Kensington Gardens are 5 minutes walk. Great location for work or play. I got a massive room (biggest I've ever had in London). Large bathroom. Only a small window and so light was on average side. Very quiet. Staff were helpful and I got to check in early after my long flight. No complaints at all. I will be back.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carnage99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hilton London Paddington, responded to this review, 27 June 2012
Dear Carnage99

Thank you for staying with us and for taking the time to share your comments on TripAdvisor. I am very pleased that you apreciated both the convenience and the hotel itself. I look forward to the opportunity of being able to welcome you back again, as you mention, hopefully soon.

with kind regards

Mike Williamson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sevran, France
Level Contributor
137 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed 25 June 2012

Conveniently locate within Paddington Station with easy access to London Heathrow and Several Motro lines. Rooms are nice and nicely equiped and are reasonably priced for London.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stefqatar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palo Alto, California, United States
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 24 June 2012

Many positives to this hotel that is essentially attached to the Paddington station in London:
- Super location that is served by train service from Heathrow (both Express and Connect) and to many other UK locations in the South East
- Also attached to 3 Underground hubs making it easy to get to many London sites
- Quiet in hotel despite adjoining the train station
- Convenient shops and places to eat nearby
- Comfy and spacious rooms that are clean and well-maintained with comfy beds
- Complete breakfast buffet with lots of choices and good quality
- Excellent staff service that are responsive and helpful
- Fitness center available (but no swimming pool)

One drawback is that there is no self-serve business center for printing out boarding passes--you have to ask the concierge to do it, and he actually printed out the wrong one for us, causing a little extra work at the airport.

Overall excellent hotel in London!

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hilton London Paddington, responded to this review, 25 June 2012
Dear John T

Thank you for staying with us and thank you for writing your comments on TripAdvisor about yur stay. I am pleased that you enjoyed everything so much. On a minor point guets can also print out their boading cards in our Business Centre and our Executive Lounge, I am sorry that this was not also advised to you. I hope that we will be able to welcome you back to the Hilton London Paddington on your next visit to London.

with kind regards

Mike
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton London Paddington

Property: Hilton London Paddington
Address: 146 Praed St, London W2 1EE, England
Phone Number:
Region: United Kingdom > England > London > Paddington / Maida Vale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#271 Business Hotel in London
#285 Luxury Hotel in London
#308 Family Hotel in London
#315 Romantic Hotel in London
Price range (per night): ₹ 13,984 - ₹ 27,194
Hotel Class:4 star — Hilton London Paddington 4*
Number of rooms: 419
Official Description (provided by the hotel):
Hilton London Paddington has the luxury of being located 15 minutes from Heathrow Airport and is only a footbridge walk away from Paddington station. From the West End to the theatre District in London, nothing is too far away from this hotel. There is a fitness center and a business center with 18 meeting rooms that can accommodate up to 350 guests. Hilton London Paddington also has Wi-Fi in each of the hotel rooms and throughout the rest of the hotel. When it comes to dining, choose from the Brasserie Restaurant or the late night chic Steam Bar, both of which provide excellent quality cuisine to suit everyone. ... more   less 
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Also Known As:
Hilton London Paddington Hotel London
London Hilton
Hilton Paddington

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