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“Pampered stay”
Review of Melia White House

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Melia White House
Ranked #291 of 1,077 Hotels in London
Reviewed 4 October 2017

We had a wonderful experience at this hotel. The style and ambiance was amazing. The staff were so warm and friendly they added a lot to our stay. The food and pool bar were excellent. We enjoyed it and hope to return.

Room Tip: We weren't sure of the air conditioning instructions.
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  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank 278selenaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this reviewResponded 5 October 2017

Dear 278selenaa,

Thank you so much for your fantastic review!

We are really happy to read that you had an unforgettable experience at our hotel and loved its atmosphere. What makes us really happy is to know that you felt warmly welcomed and perfectly assisted by our staff. We aim to create memorable stays for our guests and provide them with an excellent customer service so we are delighted to confirm this is your case.

We would like to take the opportunity to inform you that today our cocktail bar´s live music sessions are back, which definitely make your stay even more special on your future visit.

We look forward to welcoming you back.

Kindest regards,
Guest Experience team

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66 - 70 of 7,088 reviews

Reviewed 3 October 2017 via mobile

The hotel was clean and the staff was friendly however the checkin staff was a bit unfriendly however that was the only issue I faced there. It's very close to several tube stations and also a few cafes resturants and bars are right across the street.

Stayed: September 2017, travelled on business
Thank MennaBadr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this reviewResponded 5 days ago

Dear MennaBadr,

Thank you so much for your review.

We are very glad you had a very satisfying experience overall and particular liked the service provided by our staff and our convenient location. However, we are sorry you found our front desk team to be not enough friendly and we would like to express our sincere apologies since this is not in line with our customer service standards. Please rest assured your comments will be addressed to the Reception manager to ensure we reinforce our staff training.

We look forward to welcoming you back.

Kindest regards,
Guest Experience team

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Reviewed 2 October 2017

I love the staff in the breakfast area, Sunday and Luisa in particular are so friendly and make you feel like you're at home and treat you like you Are family! They always smile and make sure everything is taken care of !!

Room Tip: I was in an Joining rooms and it was very easy to hear the room next-door
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  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank Monamacy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this reviewResponded 3 October 2017

Dear Monamacy,

Thank you so much for your nice review.

We are really happy to read that our staff at The Place Restaurant made you feel at home and assisted you perfectly at all times. We work everyday to exceed our guests´expectations and make them feel warmly welcomed, so we are delighted to confirm this is your case. Sunday and Luisa will definitely be informed abut your comments and congratulated!

We also hope you enjoyed our wide variety of breakfast options in the buffet, from the typical English breakfast to our pancakes or our freshly made pastries. Let´s not forget our coffee, which is made with 100% arabica beans from the famous Italian brand Illy.

We look forward to welcoming you back,

Kindest regards,
Guest Experience team

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Reviewed 2 October 2017

Food was OK - though flies in pineapple and grapes, room was spacious and clean however, had an odour and the electrics stopped working not ideal when you've just got out of the shower need to dry your hair and are in between ironing your clothes. Tried numerous numbers and no one answered!

Stayed: September 2017, travelled on business
Review collected in partnership with Meliá Hotels International
Thank 873deeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this reviewResponded 3 October 2017

Dear 873deeg,

Thank you for sharing your comments with us.

We are glad to read that you felt comfortable in your room and liked our food offer. However, we are very sorry to know that we could not fulfill our expectations this occasion due to the issue encountered with the electrics. We are always at our guests´disposal to assist them with any problem they may have so we are sorry you did not find the way to contact us; please accept our apologies for the inconveniences caused. Should you decide to visit us, please note that our Guest Experience team will be always available to help you and they have a specific extension number you can dial from your room and so they can immediately take action.

Should your plans ever bring you back to London, please contact our Guest Experience tram prior to your arrival outlining any specific request you may have so we can ensure we take care of you and we create for you this time a perfect experience.

We look forward to welcoming you back.

Kindest regards,
Guest Experience team

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Reviewed 2 October 2017

Very clean comfortable hotel, very polite and helpful staff. Great breakfasts with a big variety.
Fourth time ive stayed here always a good experience, quite rooms, im currently (2.10.17) in a Premiun King which is well appointed and very clean. The hotel has a nice homely feel to it.

Room Tip: Rooms higher than first floor, facing north are quiet. Im currently in room 307- delighted. The staf...
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  • Stayed: October 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Tony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this reviewResponded 3 October 2017

Dear Tony M,

Thank you so much for such a kind review!

We cannot start our day better than knowing that one of our guests left the hotel today highly satisfied about his experience once again. It is a pleasure for us to know that this is your fourth time staying with us and you appreciate our high-level standards of service and quality.

We aim to create unforgettable experiences for our guests, making them feel at home, so we are very glad this was your case. In order to make your fifth stay extra special, we recommend you to do an upgrade to our Level rooms which include access to The Level private lounge and its numerous advantages. You will feel truly pampered!

We look forward to welcoming you back.

Kindest regards,
Guest Experience team

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Additional Information about Melia White House

Address: Albany Street, London NW1 3UP, England
Phone Number:
Region: United Kingdom > England > London > Regent's Park / Kings Cross
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#194 Romantic Hotel in London
#212 Luxury Hotel in London
#216 Business Hotel in London
#225 Family Hotel in London
Price Range: ₹ 9,307 - ₹ 23,870 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia White House 4*
Number of rooms: 582
Official Description (provided by the hotel):
The Melia White House hotel was built in 1936 and was originally launched as The White House luxury apartments. The hotel’s building still preserves its architectural value as a prime example of art décor style in late 1930s. After a recent refurbishment, guests can now have a more pleasant and unique experience when sating in London. This 4-star deluxe hotel includes 581 rooms, 112 apartments, 9 meeting rooms, 2 restaurants and a bar including a terrace, fitness centre and an executive lounge. The hotel’s unique location, award winning food offering and true passion for service will make of your stay in London a pleasant and unique experience. ... more   less 
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Also Known As:
Melia White Hotel
Sol Melia London
Melia White House London

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